Plumber Residential Service

Benjamin Franklin Plumbing • Bradenton, FL

11d

About The Position

Benjamin Franklin Plumbing, part of Service Minds, is seeking an experienced Residential Service Plumber to independently manage residential plumbing service calls from start to finish. The role combines plumbing diagnosis, repair, maintenance, replacement, and installation work with customer service and sales. Plumbers explain their findings, educate homeowners, and present appropriate options so customers can make informed decisions, without relying on high-pressure sales tactics.

The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for professional development and advancement. The company provides a take-home vehicle, fuel card, iPad, technical training, and customer service and sales development. Compensation is listed as $85,000–$120,000 per year. Benefits and eligibility are determined by the independently owned franchise location.

Requirements

• At least 2 years of hands-on residential plumbing service experience.
• Experience independently running residential plumbing service calls.
• Strong plumbing diagnostic and troubleshooting skills.
• Experience with residential plumbing repairs, maintenance, replacements, and installations.
• Knowledge of residential plumbing systems, equipment, and industry best practices.
• Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
• Ability to identify plumbing concerns and determine appropriate solutions.
• Excellent customer service and communication skills, including the ability to build trust with homeowners and clearly explain plumbing issues, solutions, and recommendations.
• Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs without high-pressure tactics.
• Strong problem-solving and decision-making skills.
• Commitment to quality workmanship, professionalism, and integrity.
• Ability to manage time and independently run daily service calls in a fast-paced, performance-driven environment.
• Motivation to learn, improve, and grow within the plumbing trade.
• Valid driver's license with a clean driving record.
• Ability to successfully complete required background and drug screening.

Responsibilities

• Independently run residential plumbing service calls from start to finish.
• Diagnose and troubleshoot residential plumbing issues.
• Perform plumbing repairs, maintenance, replacements, and installations.
• Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
• Evaluate residential plumbing systems when appropriate, identify concerns, and recommend solutions.
• Explain findings and recommendations to homeowners, present repair, replacement, and upgrade options, and educate customers so they can make informed decisions.
• Recommend appropriate solutions based on customer needs without relying on high-pressure tactics.
• Identify opportunities to improve the safety, reliability, efficiency, and performance of plumbing systems.
• Build trust and long-term customer relationships.
• Complete work according to applicable plumbing codes, safety requirements, and company standards.
• Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
• Maintain clean, organized tools, equipment, vehicles, and work areas; protect customers' homes and property while working.
• Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
• Meet performance goals and KPIs while maintaining a customer-first approach.

Benefits

• Competitive compensation of $85,000–$120,000 per year, with uncapped earning potential and performance-based commission.
• Guaranteed weekly pay.
• Full-time, year-round work.
• 401(k) with employer match.
• Medical plan options (HMO, PPO, and HDHP) and Health Savings Account options.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability.
• Paid time off and paid holidays.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 24/7 telehealth services.
• Benefits eligibility beginning the first of the month after 30 days.
• Signing bonus.
• Free uniforms.
• Company take-home vehicle and fuel card.
• Company iPad.
• Technical training, ongoing education, and customer service, communication, and sales development.
• Professional development and leadership opportunities.
• Champions Club all-expenses-paid vacation for top performers and a guest.
• 30% employee discount on services.
• Flexible scheduling.
• Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
• Potential advancement into field leadership, training, operations, branch leadership, and other roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed