Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is seeking an experienced Residential Service Plumber to independently manage residential service calls, diagnose plumbing issues, and complete high-quality repairs, replacements, maintenance, and installations. This customer-facing service and sales role involves communicating with homeowners, explaining findings, presenting appropriate options, and helping customers make informed decisions without relying on high-pressure tactics. Plumbers are expected to deliver a professional customer experience, protect customers’ homes, and represent the company with honesty and integrity. The role offers full-time, year-round work with guaranteed weekly pay, uncapped performance-based commission, and compensation listed at $85,000–$120,000 per year. Employees receive a company take-home vehicle, fuel card, company iPad, technical and professional development, and opportunities to advance into field leadership, training, operations, and other roles. Benefits eligibility begins the first of the month after 30 days. Each franchise location is independently owned and operated, and the franchisee makes hiring, compensation, and benefits decisions.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver’s license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customers’ needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions in a customer-focused manner without relying on high-pressure tactics.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers’ homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Free uniforms
- Health insurance, with HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off (PTO)
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- 401(k) with employer match
- Signing bonus
- Competitive salary
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, and sales development
- Professional development and leadership opportunities
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Flexible scheduling
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
