Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber for a customer-facing residential service and sales role. The plumber independently manages service calls, diagnoses and troubleshoots plumbing issues, completes repairs and replacements, and communicates recommendations to homeowners. The role emphasizes high-quality workmanship, customer education, trust-building, and recommending suitable solutions without high-pressure sales tactics. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential, with top performers able to earn $100,000 or more annually. Employees receive a take-home company vehicle, fuel card, company iPad, technical and customer-service training, ongoing education, and professional development. The company describes opportunities to grow into field leadership, training, operations, branch leadership, and other roles across Service Minds.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to explain plumbing issues, solutions, and recommendations clearly.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions without relying on high-pressure tactics.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of customers' plumbing systems.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Benefits
- Uncapped earning potential, with top performers able to earn $100,000 or more annually
- Guaranteed weekly pay
- Uncapped performance-based commission
- 401(k) with employer match
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, and sales development
- Professional development and leadership opportunities
- HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- Benefits eligibility beginning the first of the month after 30 days
- All-expenses-paid Champions Club vacation for top performers and a guest
- 30% employee discount on services
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
- Multiple paths to grow into field leadership, training, operations, and other opportunities within Service Minds
- Free uniforms
- Signing bonus
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
