Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber for a customer-facing residential service and sales role. The plumber independently handles service calls, diagnoses and troubleshoots plumbing problems, completes high-quality repairs and installations, and communicates with homeowners about findings and options. The role emphasizes building trust, educating customers, recommending appropriate solutions without high-pressure tactics, and delivering an exceptional customer experience. The plumber services residential systems including water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, and sewer lines. Work must comply with applicable plumbing codes, safety requirements, and company standards. The position includes documenting calls and completed work in ServiceTitan, maintaining tools and vehicles, and protecting customers' homes and property. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential. Top performers can earn $100,000 or more annually. The company provides a take-home vehicle, fuel card, iPad, technical and customer-service training, and opportunities for professional development and advancement within Service Minds and its affiliated businesses.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to explain plumbing issues, solutions, and recommendations clearly.
- Comfort with sales, presenting service options, and recommending needs-based repairs, replacements, and upgrades.
- Ability to educate customers and provide options without high-pressure sales tactics.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continue learning, improving, and growing within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Explain findings and recommendations clearly to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions without relying on high-pressure sales tactics.
- Identify opportunities to improve plumbing-system safety, reliability, efficiency, and performance.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Free uniforms
- Health insurance, including HMO, PPO, and HDHP medical plan options
- Health Savings Account options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off
- Paid holidays
- Flexible Spending Accounts
- Employee Assistance Program
- 24/7 telehealth services
- 401(k) with employer match
- Company take-home vehicle
- Fuel card
- Company iPad
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- Signing bonus
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Technical, customer-service, sales, and professional development
- Career advancement opportunities in field leadership, training, operations, and branch leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
