Residential Service Plumber, Licensed

McWilliams Heating Cooling Plumbing • Livingston, TX

2d • Onsite

About The Position

McWilliams is expanding its high-performing Residential Plumbing Service Team in Livingston, TX, and is looking for a driven, customer-focused, licensed Service Plumber who wants steady call volume and the freedom to earn more based on performance. McWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. The company is growing because it invests in great people, organized systems, and a culture built on craftsmanship, integrity, and treating its team like the professionals they are.

Requirements

• Texas Tradesman Plumber-Limited License or above (Journeyman or Master) required
• 2+ years of residential service plumbing experience required
• Able to use a tablet, smartphone, and read a map or follow GPS
• Valid driver's license and insurable driving record
• Neat, clean, professional appearance and excellent interpersonal communication skills

Nice To Haves

• ServiceTitan experience is a plus
• A motivated, goal-driven, team-oriented licensed professional
• Comfortable earning through a performance-based pay structure
• Strong communication and interpersonal skills with a genuine desire to exceed client expectations
• Someone who takes pride in clean, done-right work

Responsibilities

• Perform maintenance and service calls as directed by dispatch
• Arrive on time to your first call each day and keep every customer updated with accurate ETAs
• Use the expectation card on arrival to walk the customer through what to expect during the call
• Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
• Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
• Share information and pricing on service agreements, accessories, and other comfort improvements
• Debrief with dispatch after each call and communicate any parts used for replenishment
• Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
• Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
• Return defective warranty parts and unused inventory to the branch
• Accurately complete all required documentation, including checklists and hours/materials used
• Maintain a professional image in company-approved uniform at all times
• Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader

Benefits

• Performance-based pay with uncapped commission and strong, steady residential call volume
• Year-round demand — no slow seasons
• Company vehicle, tools, iPad, and technology provided
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Ongoing technical and sales training
• Monday–Friday schedule with rotating on-call
• Supportive leadership, organized dispatch, and a clear path to advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed