Residential Sales Representative

ADT•Knoxville, TN

12d

About The Position

ADT’s Sales team helps protect homes and small businesses by advising customers on security and smart home solutions. The Residential Sales Representative visits customers at their homes, explains ADT products and services, recommends solutions, and tailors each system to the customer’s space, lifestyle, and concerns. The role combines security, automation, and life-safety technology and includes post-installation follow-ups to confirm commitments were fulfilled and generate referrals. Representatives also identify and generate new sales leads. The position involves working collaboratively with customers and coworkers in a dynamic sales environment and traveling within a designated territory using a personal vehicle. Compensation includes uncapped commissions; ADT states that new sales advisors can expect to earn $95,000 based on performance, while experienced advisors can earn over $150,000. During the first eight weeks of training, employees can earn up to $4,000. ADT provides specialized training and tools, benefits, professional development and career-growth opportunities, and a flexible work schedule to accommodate employees and customers.

Requirements

High school diploma or equivalent.
Willingness to travel within a designated territory using a personal vehicle.
Valid driver’s license and clean driving record; additional licensing may be needed based on location.
Comfort using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
Self-motivated and results-driven, with an entrepreneurial mindset and ability to uncover leads and close deals.
Strong communication and relationship-building skills, including the ability to consult with customers, understand their needs, and guide them to suitable solutions.
Adaptable and flexible, with willingness to learn new systems and approaches.

Nice To Haves

Consumer sales experience is preferred but not required.

Responsibilities

Demonstrate the value of ADT security and smart home solutions, explain products and services, and recommend appropriate solutions.
Build customer trust through integrity, empathy, and expertise, serving as a reliable advisor during the sale and after installation.
Customize systems to fit each customer’s space, lifestyle, and concerns, combining security, automation, and life-safety technology.
Conduct post-installation follow-ups to confirm commitments were fulfilled and generate referrals.
Identify and generate new sales leads to maximize outreach.
Travel within a designated territory to visit customers at their homes.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Tuition reimbursement.
Mileage reimbursement.
Short- and long-term disability insurance, life insurance, and well-being programs.
Paid time off.
Professional development and career-growth opportunities.
Flexible work schedule to accommodate employees and customers.
Uncapped commissions and unlimited earning potential.
Up to $4,000 in earnings during the first eight weeks of training.