Residential Sales Representative

ADT • Wilmington, NC

3d

About The Position

ADT’s Sales team helps protect homes and small businesses by advising customers on security and smart home solutions. The Residential Sales Representative visits customers at their homes, explains ADT products and services, and recommends solutions tailored to each customer’s space, lifestyle, and concerns. The role combines security, automation, and life-safety technology, with a focus on building lasting customer trust.

The representative follows up after installation to confirm commitments were fulfilled and generate referrals, and identifies new sales leads to expand business. The role requires travel within a designated territory using the employee’s own vehicle; mileage is reimbursed. ADT provides specialized training, tools, uncapped commissions, and a flexible work schedule.

Requirements

• High school diploma or equivalent.
• Willingness to travel within a designated territory using a personal vehicle.
• Valid driver’s license and clean driving record; additional licensing may be required based on location.
• Comfort using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
• Self-motivated and results-driven, with an entrepreneurial mindset and ability to uncover leads and close deals.
• Strong communication and relationship-building skills, including the ability to understand customer needs and guide customers to suitable solutions.
• Adaptability and flexibility, with an interest in learning new systems and approaches.

Nice To Haves

• Consumer sales experience is preferred but not required.

Responsibilities

• Explain ADT security and smart home products and services, demonstrate their value, and recommend appropriate solutions to customers.
• Visit customers at their homes to provide sales solutions.
• Build customer trust through integrity, empathy, expertise, and ongoing advising.
• Customize systems to customers’ spaces, lifestyles, and concerns, including security, automation, and life-safety technology.
• Conduct post-installation follow-ups to confirm commitments were fulfilled and generate referrals.
• Identify and generate new sales leads to maximize outreach.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Tuition reimbursement
• Mileage reimbursement
• Short- and long-term disability insurance
• Life insurance
• Well-being programs
• Paid time off
• Professional development and career growth opportunities
• Flexible work schedule
• Uncapped commissions
• Up to $4,000 in earnings during the first eight weeks of training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED