Residential Sales Consultant III

Service Experts • Pierre, SD

2d

About The Position

The Residential Sales Consultant III has in-depth knowledge of best practices and practical expertise in outside sales. The role may lead small-scale projects with manageable resource needs and risks, solves complex challenges using judgment and analysis of multiple sources, and provides guidance to less experienced colleagues.

The consultant presents residential HVAC and water heater products and services to new and established customers. Using a consultative sales approach, the role supports customer retention and satisfaction, develops prospective customer and referral relationships, initiates calls to generate sales, and works with onsite technical team members to promote a 100% customer satisfaction experience. The position also keeps current with industry trends, service methods, systems, and technology.

Requirements

• At least a high school degree or GED.
• At least 4 years of experience, as stated in the posting.
• Prior sales experience; direct-to-consumer sales experience is preferred.
• Strong selling and business-development skills.
• Ability to communicate concepts effectively to a variety of audiences.
• Demonstrated commitment to high-quality, customer-focused service.
• Excellent interpersonal skills and ability to understand customer concerns and translate them into business solutions.
• Valid driver's license and acceptable driving record.
• Ability to consistently demonstrate a positive attendance record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to climb ladders and/or attic stairs and maneuver in attics, basements, and crawl spaces to access HVAC units, assess customer requirements, and take measurements.

Nice To Haves

• Bachelor's degree.
• Related professional sales certifications.
• Direct sales experience with consumers.

Responsibilities

• Present residential HVAC and water heater product and service comfort options to new and established customers.
• Improve the customer experience through consultative selling focused on customer retention and satisfaction.
• Build relationships with prospective customers and referral sources, and initiate calls to generate sales.
• Collaborate onsite with technical team members to promote and ensure a 100% customer satisfaction experience.
• Stay up to date on industry trends, service methods, systems, and technology available in the market and business.
• May lead small-scale projects and provide guidance to less experienced colleagues.

Benefits

• Competitive pay with incentive opportunities.
• Paid time off and company holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with company matching contributions.
• Life insurance and disability insurance options.
• Supplemental benefit programs.
• Training opportunities through Experts University.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED