Residential Sales Consultant III

Service Experts Heating & Air Conditioning•Pierre, SD

About The Position

The Residential Sales Consultant III has in-depth knowledge of outside-sales best practices and practical expertise. The role may lead small-scale projects with manageable resource needs and risks, solves complex challenges using judgment and analysis of multiple sources, and provides guidance to less experienced colleagues. The consultant presents residential HVAC and water-heater options to new and established customers and uses a consultative sales approach to strengthen customer retention and satisfaction. The role also develops prospective customers and referrals, initiates calls to generate sales, collaborates onsite with technical team members to support customer satisfaction, and stays current on industry trends, service methods, systems, and available technology. Service Experts offers competitive pay with incentive opportunities, paid time off and company holidays, insurance and retirement benefits, training, and career-development opportunities. Service Experts is an equal opportunity employer and provides reasonable accommodations upon request during the application and hiring process.

Requirements

At least a high school degree or GED.
At least 4 years of experience; prior sales experience is required, with direct-to-consumer selling experience preferred.
Strong selling and business-development skills.
Ability to communicate concepts effectively to a variety of audiences.
Demonstrated commitment to high-quality, customer-focused service.
Excellent interpersonal skills and ability to understand customer concerns and translate them into business solutions.
Valid driver's license with an acceptable driving record.
Ability to consistently demonstrate a positive attendance record.
Availability to work flexible hours and on-call shifts as needed.
Ability to climb ladders and/or attic stairs and maneuver in attics, basements, and crawl spaces to access HVAC units, assess customer requirements, and take measurements.

Nice To Haves

Bachelor’s degree or related professional sales certifications.
Experience selling directly to consumers.

Responsibilities

Present residential HVAC and water-heater product and service options to new and established customers.
Use a consultative sales approach focused on customer retention and satisfaction.
Build relationships with prospective customers and referral sources, and initiate calls to generate sales.
Collaborate onsite with technical team members to promote and ensure a 100% customer-satisfaction experience.
Stay up to date on industry trends, service methods, systems, and technology available in the market and business.
May lead small-scale projects and provide guidance to less experienced colleagues.