Route Supervisor in Citrus!

Waste Pro USA•New Port Richey, FL

2d•Onsite

About The Position

The Residential Route Supervisor oversees daily residential service delivery, ensuring safe, timely, and cost-effective fulfillment of contracted services in accordance with Waste Pro practices, procedures, and applicable regulations. The role applies Waste Pro Core Values and Positive Leadership principles when supervising drivers. The supervisor coordinates and observes routes, supports drivers and customers, monitors safety and regulatory compliance, and helps maintain equipment and service quality. The position works outside supervising in the field and may drive or assist on routes to cover staffing shortages or help drivers who are behind schedule.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate's degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, route assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and general knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to drive a vehicle and work outside for most of the workday.
Ability to exert physical effort handling objects up to 50 pounds.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations, greet drivers upon arrival, ensure pre- and post-trip inspections are conducted, and communicate service, safety, and equipment information.
Maintain a clean and safe work environment and ensure compliance with company policies.
Share Decision Driving techniques, reinforce safe work practices, ensure employees understand safety guidelines, and assist with weekly safety meetings.
Route new service starts, coordinate container delivery and service days, review daily productivity reports, reroute underperforming routes, minimize labor costs, and schedule timely can removals for cancelled services.
Follow routes to ensure service quality; respond to dispatch calls and Trac-Ez messages; clarify service requirements with drivers; resolve customer issues, complaints, and inquiries; address overloaded cans, renew contracts, refer service changes to sales representatives when applicable, and coordinate with government entities to ensure timely service.
Conduct route observations, check corrals, cans, debris, bin placement and labeling, and gates; complete observation reports; discuss findings with drivers; and identify training needs.
Monitor drivers' pre-trip inspections, address findings, review truck repair issues, and coordinate with the shop manager to ensure mechanical issues are fixed.
Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service requirements and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, monitor and track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and help drivers who are behind schedule.
Attend and participate in assigned corporation-sponsored training courses, keep up to date on job-appropriate technology, and perform additional duties assigned by the supervisor.