Route Supervisor in Citrus!

Waste Pro•New Port Richey, FL

1d•Onsite

About The Position

The Residential Route Supervisor oversees daily residential service delivery to ensure contracted services are provided safely, on time, and cost-effectively in accordance with Waste Pro practices, procedures, and applicable regulations. The role supervises drivers and daily operations, applies Waste Pro Core Values and Positive Leadership principles, and supports reliable customer service and safe work practices. The supervisor manages route assignments and performance, monitors inspections, equipment, attendance, service documentation, and regulatory compliance, and responds to customer and operational issues. The position also trains and evaluates employees, investigates accidents and claims, and may drive or assist on routes to cover staffing shortages or help drivers who are behind schedule.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and general knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to drive a vehicle and work outside for most of the workday.
Ability to exert physical effort handling objects weighing up to 50 pounds.
Ability to work around dirt, odors, noise, weather extremes, or similar environmental elements for part of the workday.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations, greet drivers upon arrival, and ensure pre- and post-trip inspections are completed.
Communicate service priorities, safety information, and equipment issues to drivers while reinforcing Waste Pro Core Values and team participation.
Maintain a clean and safe work environment and ensure compliance with company policies.
Teach and reinforce Decision Driving techniques and Waste Pro safety guidelines; assist with weekly safety meetings.
Route new service starts, obtain work orders, schedule container delivery and service days, review productivity reports, reroute underperforming routes, minimize labor costs, and arrange timely can removals for cancelled service.
Follow routes to assess service quality; respond to dispatch calls and Trac-Ez messages; clarify unique service requirements with drivers; and address customer issues, complaints, and inquiries.
Address overloaded cans, renew contracts, or refer service changes to sales representatives as appropriate; coordinate with city, state, and municipal entities to support timely service.
Conduct route observations to check safety practices, corral and can condition, sanitation, debris, bin placement and labeling, gate closure, route cleanliness, and truck appearance; document observations, discuss findings with drivers, and identify training needs.
Monitor daily pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
Train and orient new employees; conduct performance evaluations; track attendance; complete disciplinary actions; and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and help drivers who are behind schedule.
Attend assigned corporation-sponsored training, keep current with job-related technology, and perform other duties assigned by the supervisor.