Route Supervisor in Manatee!

Waste Pro•Sarasota, FL

3d•Onsite

About The Position

The Roll Off Route Supervisor oversees daily service delivery to commercial Waste Pro customers, ensuring contracted services are delivered safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The supervisor applies Waste Pro Core Values and Positive Leadership principles when managing drivers and operations. The role supervises drivers and daily operations, communicates service and safety information, maintains a clean and safe work environment, and monitors compliance with company policies and safety guidelines. It plans new service starts and container removals, reviews productivity and route performance, responds to customer and dispatch issues, and coordinates with drivers, sales representatives, repair staff, and government entities to maintain service quality. The supervisor conducts route observations and vehicle-inspection reviews, monitors attendance and service documentation, handles accident and injury investigations and reports, trains and evaluates employees, and takes disciplinary action when needed. The position also drives or assists on routes to cover staffing shortages or help drivers who are behind schedule. The normal work setting is outdoors supervising in the field.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other relevant federal, state, and local regulations.
Valid Class A or B commercial driver’s license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to drive a vehicle and work outside for most of the workday.
Ability to exert physical effort handling objects weighing up to 50 pounds.
Ability to work in an environment involving dirt, odors, noise, weather extremes, or similar elements for part of the workday.
Ability to work while rarely exposed to physical occupational risks such as cuts, burns, or toxic chemicals.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations; greet drivers on arrival and ensure pre- and post-trip inspections are conducted.
Communicate key service points, safety matters, and equipment issues to drivers and reinforce Waste Pro Core Values.
Establish and maintain a clean, safe work environment and ensure compliance with company policies.
Reinforce safe work practices, share Decision Driving techniques, and assist with weekly safety meetings.
Plan new service starts, including obtaining work orders and scheduling container deliveries and service days.
Review daily productivity reports and reroute underperforming routes to maximize service calls while minimizing labor costs.
Schedule timely container removals when service is cancelled.
Follow routes to ensure service quality and respond to dispatch calls or messages through the Trac-Ez system.
Clarify unique service requirements with drivers and address customer issues, complaints, and inquiries.
Address overloaded containers, renew contracts, or refer service changes to sales representatives as applicable.
Coordinate with city, state, and municipal representatives to ensure timely customer service.
Conduct route observations to assess safety, container corrals, sanitation, debris, bin placement and labeling, gate closure, route cleanliness, and truck appearance.
Complete route observation reports, discuss observations and safety issues with drivers, and identify training needs.
Monitor daily vehicle inspections, address inspection findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers’ compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and help drivers who are behind schedule.
Attend assigned company-sponsored training and keep up to date with job-appropriate technology.
Perform additional duties as assigned by the supervisor.