Route Supervisor in Manatee!

Waste Pro USA • Sarasota, FL

3d • Onsite

About The Position

The Roll Off Route Supervisor oversees daily service delivery to commercial Waste Pro customers, ensuring contracted services are provided safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro core values and positive leadership principles while supervising drivers and daily operations. The position works primarily outside in the field and may drive or assist on routes to cover staffing shortages or help drivers who are behind schedule.

Requirements

• High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
• Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
• Basic computer skills and knowledge of Microsoft applications.
• Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
• Valid Class A or B commercial driver’s license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
• Excellent verbal and written communication skills.
• Proven customer service skills.
• Ability to work independently, make decisions, and resolve problems.
• Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
• Ability to maintain and portray a positive attitude toward staff and customers.
• Ability to drive a vehicle, work outside most of the workday, and exert physical effort handling objects up to 50 pounds.
• Ability to work in conditions involving dirt, odors, noise, weather extremes, or similar elements for part of the workday.
• Ability to work with drivers and helpers while rarely being exposed to occupational risks such as cuts, burns, or toxic chemicals.

Nice To Haves

• Previous supervisory or management experience.
• Knowledge of first aid techniques.

Responsibilities

• Supervise drivers and daily operations; greet drivers at the yard, ensure pre- and post-trip inspections are conducted, and communicate service, safety, and equipment information.
• Maintain a clean and safe work environment and ensure compliance with company policies.
• Reinforce safe work practices and safety guidelines, share Decision Driving techniques, and assist with weekly safety meetings.
• Route new service starts, arrange container delivery and service days, review daily productivity reports, adjust underperforming routes, minimize labor costs, and schedule timely container removals after cancellations.
• Follow routes and ensure customer service standards; respond to dispatch calls and Trac-Ez messages, clarify service requirements with drivers, resolve customer issues and complaints, address overloaded containers, renew contracts, and refer service changes to sales representatives when applicable.
• Coordinate with city, state, and municipal contacts to help ensure timely customer service.
• Conduct route observations; check corrals, container sanitation and placement, surrounding debris, gates, and safety practices; complete observation reports and discuss findings, customer calls, route cleanliness, truck appearance, and training needs with drivers.
• Monitor daily pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
• Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
• Complete accident and injury reports and respond to vehicle accident investigations, workers’ compensation matters, and property damage claims.
• Train and orient new employees.
• Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
• Ensure front loaders are cleaned daily.
• Drive and assist on routes to cover shortages and support drivers who are behind schedule.
• Attend and participate in assigned company-sponsored training courses.
• Keep current with job-appropriate technology used by Waste Pro USA.
• Perform additional duties as assigned by the supervisor.

Benefits

• Quarterly bonus opportunity of up to $3,500 per quarter for Residential, Roll Off, and Commercial Route Supervisors, recognizing commitment to safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED