Residential Program Manager (RPM)

Success Rehabilitation•Quakertown, PA

2d•Onsite

About The Position

Success Rehabilitation is hiring a Residential Program Manager (RPM) to lead residential operations during the 3:00 PM–11:00 PM evening shift. The RPM provides leadership support to the Director of Compliance & Clinical Operations and the Program Administrator, helping maintain clinical excellence, adequate staff coverage, effective crisis response, and high standards of care. Success Rehabilitation provides post-acute residential and day treatment services to adults recovering from traumatic brain injuries and other neurological diagnoses. The role includes supervising and coaching residential direct support staff, organizing evening activities and schedules, making staffing adjustments, supporting implementation of clinical protocols and treatment plans, coordinating communication among residential staff and clinical teams, and ensuring accurate documentation. The position is based in Quakertown, Pennsylvania, and is full-time. Pay is $20.00–$25.00 per hour, based on experience and qualifications.

Requirements

High school diploma or GED.
At least 6 months of proven leadership, supervisory, or team-lead experience in direct care, residential settings, healthcare, or human services.
Active and valid driver's license.
Excellent verbal and written communication skills.
Conflict resolution abilities and a calm, decisive approach to crisis management.
Ability to continuously stand and walk during the shift, occasionally lift or carry up to 50 pounds, and assist clients with mobility as needed.

Nice To Haves

Associate or bachelor's degree in healthcare, human services, or psychology.

Responsibilities

Direct, mentor, and provide constructive feedback to residential direct support staff working the 3:00 PM–11:00 PM shift.
Plan and organize evening client activities, routines, schedules, and staff assignments.
Make real-time scheduling adjustments to ensure safe, compliant, and appropriate shift coverage.
Assist with implementing clinical protocols, exercise routines, and specialized treatment plans.
Serve as the main liaison between evening residential staff, clinical teams, and on-call leadership.
Distribute clinical materials and reinforce therapy directives across the care team.
Identify, manage, and resolve crisis situations or significant events promptly and calmly.
Ensure shift logs, incident reports, and other required documentation are completed accurately and in accordance with company policy.