Residential Manager - Department 374

Bridgewell • Lynn, MA

4d

About The Position

The Residential Manager ensures the quality of care and successful daily operations of a residential home for people served. The role maintains program quality standards; coordinates the hiring, training, and supervision of staff; manages the program budget; and monitors the medical and clinical needs of the people living in the home.

The manager works with staff, clinical and nursing teams, families, guardians, service providers, and other departments to coordinate care and services. The position also oversees staffing, administrative and financial tasks, safety, technology and records systems, vehicles, and compliance with agency, accreditation, confidentiality, and funding requirements. The manager provides direct care when needed and participates in rotating on-call coverage.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. (40 hours per week).

Requirements

• At least 1–2 years of supervisory experience.
• Working experience understanding the clinical needs of people served.
• A valid U.S. driver's license and at least one year of driving experience.
• Ability to lead and supervise staff to performance standards.
• Conflict resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations.
• Knowledge of behavior management and human rights.
• Ability to work collaboratively with interdisciplinary team members, including BCBA's and nursing staff.
• Ability to set priorities for self and team in alignment with departmental goals.
• Ability to delegate effectively, communicate expectations clearly, and establish deadlines.
• Ability to coach and mentor team members to improve skills and performance.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data entry, Microsoft Office, and records management systems.
• Ability to obtain and maintain certifications in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other training required by program needs and Bridgewell policies.
• Ability to drive a 12-passenger van and/or wheelchair van.
• Ability to climb stairs and physically assist people served, including people weighing more than 200 pounds, with movement, toileting, bathing, wheelchair transfers, and physical, behavioral, or medical interventions.
• Ability to perform additional lifting or moving as needed for activities of daily living.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Ensure program, agency, and accreditation standards for quality of care are met, including requirements for behavior and treatment plans, ISP documentation, HCSIS, and other documentation.
• Meet program staffing needs according to defined ratios and attendance, including scheduling, hiring, and coordinating per-diem and agency relief staff.
• Supervise, coach, mentor, and recognize staff through monthly individual supervision and team meetings.
• Complete timely performance evaluations, ensure standards are met, and address performance concerns with program management and Human Resources as appropriate.
• Ensure required employee certifications and training are maintained and completed.
• Complete administrative duties involving finance, human resources, payroll, quality assurance, electronic health records, and medication administration procedures.
• Provide rotating on-call coverage, including addressing concerns, directing employees, managing callouts and per-diem scheduling, completing reports, and possibly covering shifts.
• Collaborate with clinical and nursing teams and other service providers to meet the behavioral and medical needs of people served and ensure clear communication and documentation.
• Work with guardians and family members regarding care and services, communicate proactively, build positive relationships, and ensure staff are trained in family engagement practices.
• Manage program expenses, monitor overtime, order supplies, and review the monthly budget.
• Support people served with financial needs, including managing funds and applying for benefits or housing assistance.
• Provide direct care when program staff are absent and assist other programs during management vacancies or extended absences.
• Coordinate or assist with community outings and family meetings, prepare necessary information and materials, and maintain positive relationships with families and neighbors.
• Manage program technology needs, including time and attendance and data management or electronic health record systems; raise system issues with IT or Payroll as appropriate.
• Ensure program vehicles are registered and maintained, coordinate vehicle needs with Transportation, ensure van use follows protocols, and promptly report accidents.
• Protect personal health information and other records in compliance with HIPAA and applicable state or federal mandates.
• Promote safe program operations through safety training, physical maintenance, audits, and reporting concerns to management.
• Promote diversity, equity, inclusion, and belonging for employees and people served.
• Demonstrate Bridgewell's values of dignity, respect, caring, integrity, safety, and wellness.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across more than one hundred programs.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree