Residential Install Department Manager

DH Pace • Olathe, KS

8d

About The Position

DH Pace Company, Inc., a family-owned and privately held industry leader in commercial, industrial, and residential door, docking, and security products, is hiring a Department Manager for the Residential Install team at Overhead Door Company of Kansas City. The manager will oversee a large team of Residential Door Installers and the Department Coordinators who dispatch them. This is a fast-paced, hands-on role involving the team and customers.

The manager oversees day-to-day operations, plans and manages schedules to meet customer commitments, and reviews workload and staffing to deliver cost-effective service. The role also monitors project completion, customer satisfaction, and department financial and operational performance, and supports employee performance, hiring, training, and development.

Employment is contingent on successful completion of employment verifications, a background check, a drug screen, and a driving-record check when applicable.

Requirements

• 3–5 years of management experience, coupled with a bachelor's degree preferred; an equivalent combination of education and experience may be considered.
• Valid driver's license and good driving record.

Nice To Haves

• Prior experience in a service-based industry is a plus.
• A bachelor's degree is preferred.

Responsibilities

• Manage day-to-day operations of the Residential Install department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure plans are executed.
• Review workload and staffing to meet customer commitments cost-effectively.
• Ensure projects are completed on time, below budget, and to the customer's satisfaction.
• Review monthly financial and operational reports and develop action plans for improvement.
• Improve field-force performance through daily, monthly, and yearly performance reviews.
• Assist with hiring, training, and developing new employees.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage available the first full month.
• Paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager