Team Lead (Residential Install)

Gem Plumbing & Heating•Lincoln, RI
•$30 - $45•Onsite

About The Position

The Team Lead (Residential Install) is a working field supervisor who leads residential installation projects while actively working alongside the installation team. The role is the primary on-site contact for customers and installers and helps ensure projects are completed safely, efficiently, and in accordance with company standards. The Team Lead works closely with Project Managers to communicate updates, escalate issues, and support projects from start to finish. The role includes leading and supporting installers and apprentices, monitoring jobsite operations and installation quality, coordinating project resources, and performing installation, inspection, maintenance, troubleshooting, and repair work. The Team Lead reads blueprints and specifications, follows manufacturer requirements and applicable codes, and participates in ongoing training. Work takes place indoors and outdoors in varied climates, with moderate to loud noise levels. Evening, early morning, weekend, or holiday hours may be required periodically. The role involves physical activity including standing, walking, climbing, stooping, kneeling, balancing, and carrying supplies weighing up to 75 pounds.

Requirements

  • High school diploma or equivalent.
  • Relevant technical certifications and licenses.
  • Strong knowledge of systems, local codes, and best practices.
  • Strong leadership, communication, and negotiation skills.
  • Novice-level familiarity with project management methodologies, including planning, budgeting, and resource allocation.
  • Problem-solving and decision-making abilities.
  • Familiarity with safety standards and regulations.
  • Ability to communicate effectively and use a computer and phone or smart device.
  • Ability to perform physical activities that may include reaching, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, and climbing.
  • Ability to carry supplies weighing up to 75 pounds.

Nice To Haves

  • Two to three years of related work experience, including hands-on trade training and work; preferred but not required.

Responsibilities

  • Act as the primary on-site lead and first point of contact upon arrival at the jobsite.
  • Greet customers, review the scope of work, outline expectations for the day, and maintain communication throughout the project.
  • Conduct initial project walkthroughs to identify unforeseen conditions, delays, material concerns, safety issues, or operational conflicts, and escalate issues to the Project Manager.
  • Communicate the project plan, scope, timelines, and jobsite responsibilities to assigned installers.
  • Provide leadership, direction, training, and support to installers and apprentices in the field.
  • Monitor installation progress, workmanship quality, productivity, and jobsite operations to help keep projects on schedule and maintain company standards.
  • Help coordinate manpower, materials, equipment, and jobsite readiness.
  • Assist with checking in on active jobs and closing out projects, including final walkthroughs and project-status communication with the Project Manager.
  • Install, inspect, maintain, and repair systems according to specifications, manufacturer requirements, and applicable codes.
  • Diagnose malfunctions, troubleshoot systems, and repair or replace defective equipment, components, or wiring as needed.
  • Read blueprints, specifications, and layouts to determine installation methods, material requirements, and component locations.
  • Ensure work meets company quality standards, manufacturer specifications, local codes, and safety requirements.
  • Participate in ongoing training and development to remain current on industry standards, installation methods, equipment, and company procedures.
  • Perform other duties as assigned.
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