Team Lead (374)

Cinemark•Lexington, KY

2d•$13 - $15

About The Position

The Team Lead ensures smooth and efficient operations during assigned shifts while delivering an exceptional guest experience. The role provides leadership and guidance to team members, oversees food and beverage operations, and maintains a clean, safe, and customer-ready environment. Team Leads act as a key link between management and staff by supporting training, enforcing standards, and promoting a positive team culture aligned with Cinemark’s brand principles.

Requirements

Minimum age of 18 years.
Flexible availability, including evenings, weekends, and holidays.
Strong communication, leadership, and problem-solving skills.
Ability to multitask, manage time effectively, and resolve conflicts.
Friendly, energetic attitude and a sense of urgency.
Ability to follow and give clear directions.
Ability to converse in and comprehend English effectively.
Completion of food-handling training and any required certifications.
If eligible to serve alcohol, completion of Safe Alcohol Service training.

Responsibilities

Lead and set the tone for team members during assigned shifts, such as Concession, Floor/Usher, or Attractions.
Help ensure food and beverage operations run smoothly, including receiving vendor orders, rotating and stocking products, and maintaining hot-hold and merchandise displays.
Maintain a clean, safe, and customer-ready environment throughout the shift.
Report maintenance needs and safety or security issues promptly.
Support a positive guest experience, address minor guest concerns, and escalate concerns to management when required.
Act as a Cinemark Brand Ambassador and reinforce the principles of SMILE.
Support and guide team members during shifts, including directing break schedules.
Participate in management-led shift huddles and communicate updates to team members.
Assist in training new and existing employees, including cross-training when needed.
Alert management to attendance, tardiness, and uniform-compliance issues.
Handle minor team concerns and escalate issues to management when necessary.
Coach and correct minor in-the-moment performance issues as needed.
Ensure department checklists are completed and delivered to management.