RESIDENTIAL MANAGER

Apis Services Inc•Philadelphia, PA

3d•$0 - $27

About The Position

The Residential Manager creates and maintains a safe, healthy, and supportive environment that promotes communication, empowerment, well-being, and quality of life for individuals supported by the program. The role provides management and leadership for assigned residential sites and supervises the staff working at those locations, including Lead Direct Support Professionals and Direct Support Professionals. The Residential Manager is expected to model professionalism and effective interactions with consumers, families, and other professionals, and to demonstrate commitment to RHD’s values and mission. The position oversees site operations, staff performance and scheduling, service delivery, documentation, expenditures, and facility readiness. It also involves responding to crises, coordinating consumer activities, maintaining residential sites and program vehicles, and ensuring compliance with applicable plans, regulations, and quality standards. Work includes frequent travel to participant residences and program locations and regular interaction with individuals receiving services in residential settings.

Requirements

High school diploma or GED.
At least five years of experience working with adults in intellectual and developmental disabilities, behavioral health, mental health, or substance use and recovery programs.
Strong knowledge of applicable regulations, RHD values, policies, and procedures.
Excellent leadership, organizational, and interpersonal skills.
Ability to supervise staff effectively and manage multiple priorities.
Basic computer proficiency, including email, electronic documentation, and timekeeping systems.
Ability to enter, retrieve, and maintain accurate records and data.
Valid driver's license.
Reliable personal vehicle with state-required liability insurance.
Successful completion of required background and employment screenings, including FBI clearance when applicable.

Responsibilities

Provide direct supervision and leadership to assigned site staff.
Conduct regular employee supervision meetings for coaching, mentorship, skill development, and performance feedback.
Document performance concerns and implement improvement plans when necessary.
Manage staff schedules, including coverage for call-offs, no-shows, and approved time off.
Assist with recruiting and interviewing DSP candidates and recommend qualified candidates for hire.
Participate in program planning, team, and interdisciplinary meetings for individuals receiving services.
Respond appropriately to crises and emergencies and ensure required notifications and incident reports are completed.
Immediately report medical concerns to program leadership and/or the agency nurse.
Develop, coordinate, and oversee monthly consumer activities and community engagement opportunities.
Ensure services follow Individual Support Plans, treatment plans, and program goals.
Oversee day-to-day operations of assigned residential sites and units.
Manage, monitor, and reconcile site and consumer-related expenditures.
Ensure the maintenance, safety, cleanliness, and overall condition of residential sites and program vehicles.
Report repair needs and facility concerns to the Program Director or Assistant Program Director.
Monitor the completion and accuracy of daily logs, medication administration records, inventories, incident reports, assessments, progress notes, and vehicle logs.
Communicate documentation concerns and compliance issues to program leadership.
Prepare the residence for licensing, regulatory, and quality assurance visits, including maintaining consumer files and medication records.
Perform other duties as assigned.