Residential Manager

Bridgewell • Beverly, MA

6d

About The Position

The Residential Manager ensures quality care and the successful daily operation of a residential home for people served. The role maintains program, agency, and accreditation standards; coordinates staff hiring, training, supervision, and scheduling; manages the program budget and administrative duties; and monitors the medical, clinical, behavioral, and financial needs of residents. The manager works collaboratively with clinical and nursing teams, service providers, guardians, families, and community partners, and may provide direct care or cover shifts when needed.

The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week. It also includes on-call coverage on a rotating schedule, which may involve responding to employee concerns, coordinating relief coverage, and covering a shift if necessary. The manager supports safe program operations, maintains confidentiality and required records, manages program technology and vehicles, and promotes dignity, respect, inclusion, and Bridgewell’s other core values.

Requirements

• Bachelor’s degree preferred; alternatively, an associate’s degree and at least 2 years of direct-care experience, or a high school diploma and 3–5 years of direct-care experience.
• At least 1–2 years of supervisory experience.
• Working experience understanding the clinical needs of people served.
• Current valid U.S. driver’s license and at least one year of driving experience.
• Ability to lead and supervise staff to performance standards.
• Conflict-resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations, behavior management, and human rights.
• Ability to work collaboratively with interdisciplinary team members, including BCBA’s and nursing staff.
• Ability to prioritize work in alignment with departmental goals, delegate tasks, communicate expectations, and establish deadlines.
• Ability to coach and mentor team members to improve skills and performance.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data entry and proficient use of Microsoft Office and records management systems.
• Ability to obtain and maintain PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other certifications or training required by program needs and Bridgewell policies.
• Ability to drive a 12-passenger van and/or wheelchair van.
• Ability to climb stairs and physically assist people served with movement and activities of daily living, including assisting people who may weigh more than 200 pounds, toileting, bathing, transfers, and physical, behavioral, or medical interventions.
• Ability to lift or move people or items as required for daily activities and safety.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Ensure program, agency, and accreditation standards for quality of care and required documentation are met in accordance with Bridgewell policies and procedures.
• Ensure staffing needs are met based on required ratios and attendance, including work schedules, hiring, and use of per-diem and agency relief staff.
• Supervise and develop staff through monthly supervision, team meetings, coaching, mentoring, recognition, and timely performance evaluations; address performance concerns with program management and Human Resources as appropriate.
• Ensure required staff certifications and training are maintained and completed.
• Complete and oversee administrative duties related to finance, human resources, payroll, quality assurance, electronic health records, and medication administration procedures.
• Provide rotating on-call coverage, including responding to employee concerns, coordinating callout coverage, reporting, and potentially covering shifts.
• Collaborate with clinical and nursing teams to meet the behavioral and medical needs of people served.
• Coordinate with service providers and ensure clear communication and documentation about each person’s needs.
• Work with guardians and family members regarding care and services, foster positive relationships, and ensure staff use appropriate family-engagement practices.
• Manage program finances, including expenses, overtime, supply ordering, and monthly budget review.
• Support people served with financial needs, including managing funds and applying for benefits, health coverage, housing vouchers, or employment.
• Provide direct care or assist with management needs in other programs when necessary.
• Coordinate or assist with community outings and family meetings, preparing required information and materials.
• Maintain positive relationships with neighbors and raise concerns to senior management.
• Manage program technology, time and attendance, and data or electronic health record systems; escalate system issues to IT or Payroll as appropriate.
• Ensure program vehicles are registered and maintained, coordinate with Transportation, enforce van-use protocols, and report accidents promptly.
• Protect personal health information and other confidential records in compliance with HIPAA and applicable mandates.
• Promote safe program operations through safety training, attention to physical maintenance, required audits, and escalation of concerns.
• Support and promote Diversity, Equity, Inclusion and Belonging for employees and people served.
• Model Bridgewell’s core values of dignity, respect, caring, integrity, safety, and wellness.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee’s birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across more than one hundred programs.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager