Residential Manager

Monarch • Tryon, NC

16h • Onsite

About The Position

The Residential Manager provides onsite management of the daily operations of assigned residential locations. The role supports staff and the individuals they serve, helping enhance quality of life through services that enable individuals to pursue personal dreams and goals within their communities.

The manager ensures person-centered plans are implemented creatively and on time, and that staff use person-centered and positive approaches. This includes observing and modeling practices, providing person-specific training, contributing to plan assessments and modifications, and coordinating with other providers and natural supports. The role also oversees staffing, daily operations, documentation, budgets and funds, employee supervision, safety, incident response, and compliance with agency policies and applicable laws and regulations. On-call coverage, sleepovers, driving, and travel may be required.

Requirements

• High school diploma.
• Valid U.S. driver's license.
• The posting lists two years of experience working directly with people with intellectual and developmental disabilities in residential, community, or day-program settings as not required.
• The posting lists two years of experience working with children or adults with a mental health diagnosis or an intellectual or developmental disability as not required.
• The posting lists one year of management experience as not required.

Responsibilities

• Ensure person-centered plans are implemented creatively, innovatively, and in a timely manner.
• Ensure staff use person-centered and positive approaches through onsite observation, role modeling, and person-specific training.
• Identify ways to implement individuals’ goals and objectives in the community.
• Provide initial and ongoing assessments and give the Team Leader input on person-centered plan modifications.
• Participate in team meetings with other providers and natural supports, or ensure appropriate representation.
• Ensure plans are documented effectively and updated in a timely manner.
• Develop in-depth knowledge of the individuals supported, including their preferences, challenges, and routines.
• Respond effectively and promptly to incidents in accordance with agency policies and procedures.
• Provide leadership, direction, and supervision to assigned personnel, including floaters and substitute staff.
• Mentor and monitor staff performance and assigned responsibilities through day-to-day presence across shifts and unannounced visits.
• Complete performance evaluations, coaching, counseling, and discipline as needed or required.
• Review timesheets for accuracy and submit them for payroll, and assist with necessary payables.
• Develop and initiate communication systems across shifts and divisions and among consultants, professionals, outside agencies, families, and management staff.
• Ensure staffing schedules and daily operations meet the needs of the people supported, and arrange program supervision when away.
• Maintain accurate records for house petty cash, charges, and individuals’ funds, and control funds distributed to staff.
• Include residents in shopping activities and ensure expenditures stay within budget unless otherwise authorized.
• Ensure required and requested reports and documentation are completed; assist with individual records and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Maintain a safe working environment for employees and people receiving services.
• Know emergency procedures and manage crises effectively; participate in on-call coverage as required.
• Comply with and ensure supervised staff comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Complete other relevant responsibilities assigned by a supervisor.
• Drive and travel as required; sleep over in a residential setting if required.

Benefits

• Competitive and flexible total rewards package; eligible employees may have access to customizable benefits and perks, potentially including comprehensive health coverage, retirement plans, and professional development support.
• The company describes a comprehensive, competitive benefits package for full-time and part-time team members and their families.
• Professional growth opportunities, including promotion from within and development of future leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED