RESIDENTIAL MANAGER

Resources for Human Development•Philadelphia, PA

2d•$0 - $28

About The Position

The Residential Manager oversees approximately two to three community living arrangements for the Mainstay Program. The role directly supervises Lead Direct Support Professionals and Direct Support Professionals, models professional conduct, promotes dignity and personal choice, ensures daily staffing and program coverage, and supports compliance with organizational policies and applicable state and federal requirements. The manager also works in staffing ratio as needed. This is a full-time, hourly, non-exempt position with an expected 40-hour workweek and flexibility based on program and staffing needs. Evening, weekend, on-call, emergency, and alternate-location coverage may be required. Overtime may be available when approved. The position pays $27.91 per hour.

Requirements

High school diploma or equivalent.
At least three years of experience working with individuals with developmental disabilities or mental illness.
Must be at least 21 years of age.
Valid, non-provisional driver’s license.
Access to a functional personal vehicle with state-minimum liability insurance coverage.
Basic computer and internet skills, including experience using email, timekeeping, and electronic documentation systems.
Ability to obtain and maintain all required clearances, training, and certifications, including FBI clearance when applicable.
Ability to meet the physical requirements of the position, including lifting 50 pounds or more and performing bending, standing, stooping, twisting, stair climbing, and driving duties, with or without reasonable accommodation.
Compassion, dependability, patience, and commitment to helping others succeed.
Clear, respectful, and professional communication and leadership skills.
Organization, attention to detail, problem-solving, and conflict-resolution skills.
Ability to hold staff accountable while modeling ethical practices, cultural humility, and teamwork.
Ability to work effectively with residents, families, staff, community partners, and regulatory representatives.

Nice To Haves

Previous supervisory or management experience in a group-home or residential setting.
Experience with medication administration, crisis intervention, budget oversight, regulatory compliance, and developmental-disability services.
Current CPR and first aid certifications.

Responsibilities

Oversee the daily operations of approximately two to three community living arrangements and maintain a safe, therapeutic, and supportive environment.
Supervise, coach, schedule, and provide direction to Lead Direct Support Professionals and Direct Support Professionals.
Ensure consistent staffing coverage, participate in the on-call rotation, and respond to emergencies, appointments, and staffing needs.
Support people served with daily living activities, personal care, community participation, relationship building, transportation, and meaningful activities.
Coordinate medical appointments and medication-management activities.
Monitor medication-training compliance and complete required medication-observer responsibilities.
Review progress notes, electronic health records, consumer files, training records, and other required documentation for accuracy and timely completion.
Conduct new-employee orientation, individual-specific training, competency-based training, and other required in-home training.
Monitor payroll practices, staff timekeeping, overtime, household purchasing, petty cash, and other assigned program resources.
Participate in quality inspections, fire drills, licensing activities, investigations, and corrective follow-up while maintaining confidentiality.
Recognize and respond to crisis situations.
Report suspected abuse, neglect, or mistreatment and communicate significant behavioral changes and incidents to leadership.
Work in staffing ratio as needed.