Residential Installation & Service Technician

Comcast Resume•Portage, IN

About The Position

The Residential Installation & Service Technician performs broadband installation and troubleshooting for voice, video, and data services. This entry-level role completes field assessments and residential installations, service changes, disconnects, and service calls, working with increasing proficiency and decreasing onsite supervision. The technician diagnoses and resolves service issues from the network connection to customer equipment, supports basic home networks, verifies service quality, and helps customers understand Comcast products, services, and equipment. The work takes place in customers’ homes and neighborhoods in varied environments, including outdoors and confined spaces. It is physical and may involve working at heights, near electrical sources, in crawl spaces or attics, and carrying equipment weighing 70 pounds or more. Technicians use a company vehicle and are responsible for maintaining their vehicle, tools, and equipment. Continued employment depends on completing required training, certifications, and safety requirements. The role requires reliable attendance and schedule flexibility, including nights, weekends, holidays, and occasional overtime.

Requirements

High school diploma or GED.
Maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Meet required safety requirements and established performance standards.
Reliable, consistent attendance and flexibility to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.
Ability to lift and carry equipment weighing 70 pounds or more and perform physical work in varied environments, including confined spaces and at heights up to 26 feet.
Skills include adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.

Responsibilities

Perform residential installations, service changes, and disconnects in accordance with safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology according to customer needs.
Use required testing tools to verify service quality and make adjustments for reliable performance.
Educate customers about products, services, equipment use, and appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, and vehicle issues.
Safely operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, and stay within the manufacturer’s rated weight capacity for equipment.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics and near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Complete other duties and responsibilities as assigned.