Residential Installation & Service Technician

Comcast Resume•Claremont, NH

6d•Onsite

About The Position

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. This entry-level role involves completing field assessments and working on straightforward tasks using established procedures, with increasing proficiency and decreasing onsite supervision. Employees must meet company standards and performance metrics and complete required training, certifications, education, and safety requirements; continued employment is contingent upon doing so. The role works directly in customers’ homes and neighborhoods to install services, restore connectivity, and provide a positive customer experience. Work is physical and may take place outdoors, at heights, and in confined spaces. Schedules may vary and can include nights, weekends, holidays, and occasional overtime. Compensation is $22 per hour, with quarterly bonuses and paid training.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to lift and carry equipment weighing 70 pounds or more.
Ability to work at heights up to 26 feet, in crawl spaces or attics, outdoors, and near electrical sources.
Ability to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.
Reliable and consistent attendance.
Ability to complete required training, certifications, background checks, and licensing within defined timeframes.
Communication, adaptability, critical thinking and problem-solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection through customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology according to customer needs.
Use required testing tools to verify service quality and adjust installations to provide reliable performance.
Educate customers about products, services, equipment use, and appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
Safely operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, while observing equipment weight limits.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics and near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Follow Comcast’s Operating Principles, prioritize the customer experience, support teamwork and inclusion, participate in the Net Promoter System, and drive results and growth.
Perform other duties and responsibilities as assigned.