Residential Installation & Service Technician

Comcast Resume • Orange Park, FL

6d

About The Position

The Residential Installation & Service Technician works directly in customers’ homes and neighborhoods to install new services, restore connectivity, and deliver a positive customer experience. The work is physical and takes place in varied environments, including outdoors and in confined spaces. The role requires reliable, consistent attendance and flexibility to work varied schedules, including nights, weekends, holidays, and occasional overtime, such as four 10-hour days or extended shifts when needed.

The technician performs residential installations, service changes, disconnects, and service calls; diagnoses and resolves issues between the network connection and customer equipment; supports basic home networks; verifies service quality; and educates customers. The role also involves accurate digital documentation, care and stocking of an assigned vehicle and equipment, safe use of tools and access equipment, and compliance with company procedures and applicable safety codes. Employees are expected to uphold Comcast’s Operating Principles, support customer satisfaction, collaborate, drive results, and contribute to an inclusive workplace.

Requirements

• High School Diploma or GED.
• Maintain reliable, consistent attendance and flexibility to work varied schedules, including nights, weekends, holidays, and occasional overtime.
• Maintain a valid driver’s license and drive a company vehicle safely.
• Ability to perform physical work, including lifting and carrying equipment weighing 70 pounds or more, working in confined spaces, and working at heights up to 26 feet.
• Ability to safely use ladders, hand tools, meters, light power tools, and required testing tools.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Skills listed: adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Diagnose and resolve service-call issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Use required testing tools to verify service quality and make adjustments to deliver reliable performance.
• Educate customers about products, services, equipment use, and appropriate expectations.
• Document completed work accurately and update customer accounts using digital tools.
• Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
• Safely and correctly operate ladders, hand tools, meters, and light power tools.
• Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, while staying within manufacturer-rated equipment weight capacities.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, support digital tools and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Eligible employees receive an array of benefits intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED