Residential Installation & Service Technician

Comcast Resume•Barre, VT

6d•$22•Onsite

About The Position

Responsible for broadband installation and troubleshooting for voice, video, and data services. This is an entry-level role involving straightforward tasks performed under established procedures, with increasing proficiency and decreasing onsite supervision. The technician completes field assessments, works toward company standards and performance metrics, and completes training, certifications, education, and safety requirements for the current role and possible advancement. Continued employment is contingent on meeting required training, certification, and safety requirements. The technician works directly in customers’ homes and neighborhoods to install services, restore connectivity, and support a positive customer experience. Work takes place in varied environments, including outdoors and confined spaces, and is physically demanding. Schedules may vary and can include nights, weekends, holidays, and occasional overtime. Compensation is $22 per hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1.

Requirements

High School Diploma or GED.
Valid driver’s license.
Ability to complete required training, certifications, background checks, and licensing within defined timeframes.
Ability to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.
Ability to lift and carry equipment weighing 70 pounds or more and work in crawl spaces, attics, and near electrical sources.
Ability to work at heights up to 26 feet and operate ladders, roofs, poles, or bucket trucks as required, within equipment weight limits.
Ability to use ladders, hand tools, meters, and light power tools safely and correctly.
Skills in adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.
Reliable, consistent attendance.

Responsibilities

Perform residential installations, service changes, and disconnects in accordance with safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection through customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology according to customer needs.
Use required testing tools to verify service quality and make adjustments for reliable performance.
Educate customers about products, services, equipment use, and appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
Safely operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, and stay within manufacturers’ rated weight capacities for equipment.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics and near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Follow Comcast’s Operating Principles, prioritize customer experience, learn and advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, support results and growth, promote inclusion, and act responsibly toward colleagues, customers, investors, and communities.
Perform other duties and responsibilities as assigned.