Residential Installation & Service Technician

Comcast Resume•Bluefield, WV

About The Position

The Residential Installation & Service Technician performs broadband installation and troubleshooting for voice, video, and data services. This is an entry-level role involving straightforward tasks performed using established procedures, with increasing proficiency and decreasing onsite supervision over time. Continued employment is contingent on completing required training, certifications, and safety requirements. The technician performs field assessments, meets company standards and metrics, and completes education and certifications for the current role and potential advancement. The technician works directly in customers’ homes and neighborhoods to install services, restore connectivity, and provide a positive customer experience. Work is physical and may take place outdoors, in confined spaces, near electrical sources, and at heights. The role requires reliable attendance and schedule flexibility, including nights, weekends, holidays, and occasional overtime. Compensation is $20.80 per hour, with quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1.

Requirements

High School Diploma or GED.
Valid driver’s license.
Ability to complete required training, certifications, background checks, and licensing within defined timeframes.
Ability to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.
Ability to lift and carry equipment weighing 70 pounds or more and work in crawl spaces, attics, and near electrical sources.
Ability to work at heights up to 26 feet and operate ladders and other equipment within their rated weight capacities.
Skills include adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.
Reliable, consistent attendance.

Responsibilities

Perform residential installations, service changes, and disconnects in accordance with safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection through customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology according to customer needs.
Use required testing tools to verify service quality and make adjustments for reliable performance.
Educate customers about products, services, and equipment use, and set appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
Safely operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, while staying within manufacturers’ rated equipment weight capacities.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics and near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Perform other duties and responsibilities as assigned.
Follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward coworkers, customers, investors, and communities.