Residential Installation & Service Technician

Comcast Resume•Carpentersville, IL

8d•Onsite

About The Position

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. This entry-level role completes field assessments and works on straightforward tasks using established procedures, with increasing proficiency and decreasing onsite supervision over time. Continued employment is contingent on achieving required training, certifications, and safety requirements. The technician is expected to meet or exceed company standards and metrics and complete education and certifications for the current role and advancement consideration. The technician works directly in customers’ homes and neighborhoods to install new services, restore connectivity, and provide a positive customer experience. Work is physical and takes place in varied environments, including outdoors and confined spaces. The position requires reliable attendance and flexibility to work varied schedules, including nights, weekends, holidays, and occasional overtime. Compensation is $20.86 per hour, plus quarterly bonuses and paid training. Comprehensive benefits begin on Day 1.

Requirements

High school diploma or GED.
Maintain a valid driver’s license and drive a company vehicle safely.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Meet required safety standards and comply with applicable electrical and safety codes.
Ability to work at heights up to 26 feet, lift and carry equipment weighing 70 pounds or more, work in crawl spaces or attics, and work near electrical sources.
Reliable, consistent attendance and flexibility to work varied schedules, including nights, weekends, holidays, and occasional overtime.
Skills: adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology according to customer needs.
Use required testing tools to verify service quality and make adjustments to provide reliable performance.
Educate customers about products, services, equipment use, and appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
Safely and correctly operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, and stay within manufacturer-rated equipment weight capacities.
Lift and carry equipment weighing 70 pounds or more, work in crawl spaces or attics, and perform duties near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Understand and apply Comcast’s Operating Principles; prioritize the customer experience, learn and advocate for products and digital tools, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.
Perform other duties and responsibilities as assigned.