Residential Installation & Service Technician

Comcast Resume•Dallas, GA

7d•Onsite

About The Position

Responsible for broadband installation and troubleshooting for voice, video, and data services. This entry-level role performs straightforward tasks using established procedures, with increasing proficiency and decreasing onsite supervision. The technician completes field assessments, meets company standards and performance metrics, and completes training, certifications, and education required for the role and advancement. Continued employment is contingent on meeting required training, certification, and safety requirements. The technician works directly in customers’ homes and neighborhoods to install services, restore connectivity, and provide a positive customer experience. Work is physical and takes place in varied environments, including outdoors and in confined spaces. The role requires reliable attendance and schedule flexibility, including nights, weekends, holidays, and occasional overtime. Compensation is $18.20 per hour, with quarterly bonuses and paid training. Comprehensive benefits begin on Day 1 and include health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to meet required training, certification, safety, background-check, and licensing requirements within defined timeframes.
Ability to work at heights up to 26 feet and within equipment manufacturers’ rated weight capacities.
Ability to lift and carry equipment weighing 70 pounds or more, work in crawl spaces or attics, and perform duties near electrical sources.
Reliable, consistent attendance and flexibility to work nights, weekends, holidays, and occasional overtime.
Skills listed: adaptability, communication, critical thinking and problem solving, customer focus, professional etiquette, resilience, self-motivation, and technical knowledge.

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Diagnose and resolve service issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
Use required testing tools to verify service quality and make adjustments for reliable performance.
Educate customers about products, services, equipment use, and appropriate expectations.
Document completed work accurately and update customer accounts using digital tools.
Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
Safely operate ladders, hand tools, meters, and light power tools.
Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required, and stay within manufacturers’ rated equipment weight capacities.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics and near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for company technology and digital tools, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward coworkers, customers, investors, and communities.
Perform other duties and responsibilities as assigned.