Residential Inside Sales Representative

Temperature Systems•Green Bay, WI

6d•Onsite

About The Position

This is an opportunity to put your HVAC experience to work in a role that offers career growth, a steady 100% onsite environment, and the chance to make a real impact. As part of Temperature Systems Inc. (TSI), you’ll be the go-to resource for customers—providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional, friendly approach. Reporting to the Inside Sales Manager, you’ll support a variety of customer service functions while building valuable experience across the business. You’ll also have the opportunity to assist with Counter Sales and/or Inside Sales responsibilities as needed, keeping your days dynamic and expanding your skill set. If you’re ready to trade the unpredictability of the field for a stable role where your HVAC knowledge is valued and your career can grow, this could be the move you’ve been looking for!

Requirements

High School diploma or a general educational degree (GED)
1-2 years of experience in HVAC
1-2 years of experience in counter sales and/or customer service (call center experience preferred)
Experience with Enterprise Resource Planning (ERP) software
Excellent communication, organization, customer service, problem solving and follow-through skills.
Strong interpersonal skills to build long-term relationships with customers.
Proficient in typing and data entry.
Ability to balance a high volume of customer calls and emails.
Experience working with Microsoft Office Suite products such as Outlook, Excel, etc. and SharePoint, OneDrive.
Able to work in a fast-paced, varied/changing priority environment.

Nice To Haves

CSD experience

Responsibilities

Receive incoming customer phone calls and walk in traffic.
Prepare and enter orders.
Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
Research parts to stock new equipment.
Provide solutions to customer requests, including research of the requests and suggest options to customers.
Troubleshoot inventory and shipping problems.
Follow up with vendors or purchasing department to monitor back orders to determine status.
Coordinate delivery schedules between company and customer.
Resolve customer complaints.
Maintain working knowledge of product lines stocked by TSI.
Proactively promote additional sales to customers.
Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
Responsible for after-hours calls on rotating schedule.
Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
May assist other departments with special projects as needed.
Open and willing to perform other duties as assigned.