Residential Engagement Coordinator
About The Position
I Am Boundless is hiring a Residential Engagement Coordinator to coordinate the workflow and documentation for admissions and discharges for residential treatment programs, supporting smooth transitions for individuals served. The coordinator engages professionally with individuals, guardians, team members, and external partners, with a focus on customer satisfaction and quality care. The role ensures systems are in place to process admissions promptly and facilitates admission processes, including gathering collateral and admission documentation, coordinating with guardians, providers, and external partners, and monitoring adherence to program admission requirements. The coordinator serves as a subject matter expert on residential treatment program admission and discharge processes. Working closely with program and clinical staff, quality and compliance departments, external partners, payers, and regulatory bodies, the coordinator supports quality initiatives and promotes adherence to accreditation, regulatory, and organizational standards and guidelines. The role follows I Am Boundless policies and procedures and maintains relevant regulatory requirements for admission and discharge.
Requirements
- Two or more years of experience in a residential or inpatient facility, or in intellectual/developmental disabilities or behavioral health services.
- Strong knowledge of ICFIID standards and regulations.
- Working knowledge of local, state, and federal rules and regulations for behavioral health, developmental disability, and autism services.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize workload, follow through, handle several tasks simultaneously, and meet strict timelines.
- Ability to communicate effectively verbally and in writing.
- Reliable transportation.
- Valid Ohio Driver’s License, proof of car insurance, and an insurable driving record of five points or fewer.
Nice To Haves
- Bachelor’s degree in psychology, social work, education, or another human services-related field.
- Experience working with individuals with co-occurring IDD/behavioral health conditions.
- Two or more years of experience with compliance and quality initiatives.
- Knowledge of ICF or PRTF regulations.
Responsibilities
- Coordinate workflow and documentation for admissions and discharges for residential treatment programs.
- Support smooth transitions for individuals served.
- Engage professionally with individuals, guardians, team members, and external partners, with a focus on customer satisfaction and quality care.
- Ensure systems are in place to process admissions in a timely manner.
- Facilitate admission processes, including gathering collateral and admission documentation.
- Coordinate with guardians, providers, and external partners.
- Facilitate and monitor adherence to program admission requirements.
- Act as a subject matter expert on residential treatment program admission and discharge processes.
- Collaborate with program and clinical staff, quality and compliance departments, external partners, payers, and regulatory bodies to support quality initiatives and adherence to standards and guidelines.
- Follow organizational policies and procedures and maintain applicable regulatory requirements for admissions and discharges.
Benefits
- 401(k) retirement plan with 5% employee matching after six months of employment; immediately 100% vested.
- Annual increases.
- Five weeks of paid time off.
- Eight paid holidays.
- Medical insurance.
- Flexible benefit options, including dental, vision, and wellness support.
- Flexible Spending Account (FSA).
- Dependent Care Account (DCA).
- Life insurance and supplemental life insurance.
- Disability insurance.
- Tuition discount opportunities with schools such as Capella University and Franklin University.
- Qualified employer for the Federal Public Service Loan Forgiveness program.
- Paid training and development opportunities.
- Employee Assistance Program covering counseling, therapy, finance, and legal support.
- Discount programs, including pet insurance, movie tickets, theme parks, and Costco membership.
- Wellbeing resources, including up to $50 off the monthly health insurance premium.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
