Residential Direct Care - Supervisor

VQ•Corpus Christi, TX

10d•$46,000 - $50,000

About The Position

The Residential Direct Care Supervisor oversees residential services to ensure the safety, well-being, and appropriate care of children in the program. The role supervises Youth Care Workers and coordinates the Direct Care Department, monitors and documents child progress, and ensures services comply with applicable Texas Department of Family and Protective Services minimum standards. The supervisor coordinates and monitors staff across shifts, maintains staff-to-child ratios and required supervision, supports hiring and staff development, and oversees scheduling and timekeeping. The role also monitors licensing and contract compliance, conducts internal audits, and ensures timely and accurate records. It maintains oversight of daily operations, communicates with leadership and interdisciplinary teams, supports youth activities and services, and contributes to reporting, logistics, meetings, and the supervisory on-call rotation.

Requirements

High school diploma or equivalent.
At least 1–2 years of residential child-care experience.
Either 1–2 years of supervisory experience or 2 years of previous work or volunteer experience with juveniles.
Must be at least 21 years of age.
Flexible availability for evenings, weekends, and holidays.
Complete tuberculosis (TB) screening before having contact with children in care.
Pass a drug test.
Clear background checks from appropriate entities, including criminal history and child abuse and neglect registry checks.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Hold a valid driver’s license and be eligible to drive to facilitate program services as required.
Excellent interpersonal communication skills and ability to listen actively.
Commitment to professional development and proactive research.
Ability to work independently and as part of a team.
Excellent writing proficiency in policies and procedures.
Ability to lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, and up to 50 pounds infrequently.
Ability to stand or walk for 50% of the day and sit for 50% of the day.
Ability to bend, stoop, reach, and grasp as necessary.
Ability to provide First Aid and CPR and perform physical holds as instructed in CPI training.

Nice To Haves

College degree in a Human Services field.
Proficiency with computers, Windows, Microsoft Word and Excel, and Google Workspace.

Responsibilities

Coordinate, supervise, and monitor Youth Care Workers across all shifts.
Maintain appropriate staff-to-child ratios and ensure direct supervision and line-of-sight of children at all times.
Coach staff, conduct performance evaluations, address performance issues, and document them appropriately.
Oversee staff scheduling, approve time-off requests, and review timecards using Rippling.
Participate in hiring, onboarding, and on-the-job training of new employees.
Create individualized training plans for new hires and support ongoing staff development.
Ensure compliance with state licensing standards, contract requirements, and internal policies and procedures.
Conduct internal audits and monitor documentation for regulatory compliance.
Ensure accurate and timely documentation in required state and company record systems.
Oversee intake, transfer, and discharge processes, ensuring children receive required services upon arrival, including meals, hygiene, clothing, and room assignment.
Oversee daily program operations, including safety, accountability, and security.
Identify and report safety concerns and ensure prompt resolution.
Facilitate communication and collaboration across departments and interdisciplinary teams.
Keep leadership informed through detailed reports and participate in departmental meetings and decision-making.
Assist staff with child supervision and promote adherence to the Behavioral Management System.
Develop and implement monthly recreational calendars and ensure needed supplies and equipment are available.
Coordinate and support special educational and recreational events.
Collect feedback from children and staff to assess satisfaction and improve services.
Assist with quarterly reports and manage departmental documentation and records.
Support transportation, food services, and daily scheduling logistics.
Participate in the supervisory on-call rotation as needed.
Participate in scheduled meetings, team decisions, and operations.
Ensure youth progress is documented and consistently communicated to the treatment team.