Direct Care Supervisor

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

HeartShare St. Vincent’s Services (HSVS) Nuevo Camino provides 38 unaccompanied minors ages 5–17 with a supportive, nurturing environment through transitional foster homes, weekday education, and wrap-around services in Sunset Park, New York City. Services are trauma-informed, culturally appropriate, tailored to each child, and delivered in accordance with Office of Refugee Resettlement (ORR) requirements. The Direct Care Supervisor supports and ensures comprehensive service delivery and oversees the program’s day-to-day operations to help maintain compliance with state and federal regulations. The position directly supervises eight Youth Counselors and one Transportation Specialist, who coordinate and provide daily care for unaccompanied children. The supervisor must be available for an on-call schedule.

Requirements

High school diploma or GED required.
Three years of similar experience.
Bilingual Spanish required.
Valid driver’s license required.
Experience in child welfare required.
Prior supervisory experience required.
Demonstrate sound judgment and sensitivity to diverse cultures and the unique histories and experiences of refugees.
Be exceptionally organized and detail-oriented.
Demonstrate commitment to Nuevo Camino’s mission and values, model those values in relationships with colleagues and partners, and commit to empowering refugees and migrants.
Must be available to work an on-call schedule.

Nice To Haves

Bachelor’s degree from a four-year college or equivalent preferred.
Case management experience preferred.
Prior experience working with refugee and/or immigrant populations preferred.

Responsibilities

Complete required paperwork and data entry, including daily logs of unaccompanied children’s activities, phone calls, and other relevant information.
Train direct care staff on programming policies and procedures to support compliance with state and federal requirements.
Participate in management team meetings to support effective program oversight.
Collaborate and communicate frequently with the case planning team through email, telephone, and in-person meetings.
Participate in required ORR–Nuevo Camino trainings in accordance with federal and state mandates.
Perform other job-related duties consistent with the position’s scope, responsibilities, and level, and in compliance with applicable laws, regulations, and organizational policies.
Directly supervise eight Youth Counselors and one Transportation Specialist.
Oversee day-to-day program operations and support daily coordination and care of unaccompanied children.

Benefits

Paid vacation, sick, and personal days, and holidays.
403(B) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending account for dependent care, medical, parking, and transit expenses.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates.