Direct Care Supervisor
About The Position
HeartShare St. Vincent’s Services (HSVS) Nuevo Camino provides 38 unaccompanied minors ages 5–17 with a supportive, nurturing environment through transitional foster homes, weekday education, and wrap-around services in Sunset Park, New York City. Services are trauma-informed, culturally appropriate, tailored to each child, and delivered in accordance with Office of Refugee Resettlement (ORR) program requirements. The Direct Care Supervisor supports and ensures comprehensive service delivery and oversees the day-to-day operations of the facility to maintain compliance with state and federal regulations. The role directly supervises eight Youth Counselors and one Transportation Specialist, who coordinate the daily care of unaccompanied children. The supervisor must be available for an on-call schedule.
Requirements
- High school diploma or GED.
- Three years of similar experience.
- Bilingual Spanish proficiency.
- Valid driver’s license.
- Experience in child welfare.
- Prior supervisory experience.
- Sound judgment and sensitivity to different cultures and the unique histories and experiences of refugees.
- Exceptional organization and attention to detail.
- Commitment to Nuevo Camino’s mission and values, including modeling those values with colleagues and partners and empowering refugees and migrants.
- Availability for an on-call schedule.
Nice To Haves
- Bachelor’s degree from a four-year college or equivalent.
- Case management experience.
- Prior experience working with refugee and/or immigrant populations.
Responsibilities
- Complete required paperwork and data entry, including daily logs of unaccompanied children’s activities, phone calls, and other relevant information.
- Train direct care staff on program policies and procedures to ensure compliance with state and federal requirements.
- Participate in management team meetings to support effective program oversight.
- Collaborate and communicate frequently with the case planning team by email, telephone, and in-person meetings.
- Participate in required ORR–Nuevo Camino trainings in accordance with federal and state mandates.
- Perform other job-related duties consistent with the role’s scope and responsibilities and applicable laws, regulations, and organizational policies.
- Directly supervise eight Youth Counselors and one Transportation Specialist.
- Oversee the facility’s day-to-day operations and the coordination and care of unaccompanied children.
Benefits
- Paid vacation, sick, and personal days, and holidays.
- 403(b) retirement plan with employer contribution.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Employee Assistance Program (EAP).
- Flexible spending accounts for dependent care, medical expenses, parking, and transit.
- Employee appreciation programs and events.
- Tuition assistance program.
- Professional development opportunities.
- Wellhub discount.
- Verizon Wireless discount.
- BJ’s membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
