Site Supervisor - Direct Care
About The Position
The Site Supervisor provides direct leadership over assigned site(s), advancing the personal independence, dignity, and growth of the individuals served while overseeing daily operations and supervising staff. The role includes supporting staff through training, coaching, feedback, and performance processes; coordinating staffing and timekeeping; communicating with individuals served, staff, HR, pharmacies, and medical professionals; managing medications; arranging appointments and transportation; monitoring site safety; and ensuring required service and medication documentation is complete and accurate.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- At least 2 years of related work experience.
- Valid driver's license in good standing.
- Reliable transportation and auto insurance.
- Passion for supporting others, respect for individual differences, and ability to advocate for the best plan of action for individuals served.
- Sound judgment and decision-making skills.
- Ability to learn and implement new skills and service-delivery methods.
- Strong interpersonal and communication skills.
- Ability to maintain professionalism with individuals served, direct care staff, peers, supervisors, agency leadership, and outside stakeholders.
Nice To Haves
- Previous leadership experience.
Responsibilities
- Review service plans with staff to ensure they understand the needs of each individual served.
- Ensure staff have the documentation, training, and guidance needed to provide quality care, including quick-reference materials when appropriate.
- Coach and support staff through job shadowing, training, and modeling desired outcomes.
- Provide constructive feedback through regular site meetings and annual staff evaluations.
- Issue corrective action as needed and request additional training or support to address staff needs.
- Review timecards daily and address missed punches or punch change requests.
- Review and approve or deny mileage requests, then complete final timecard review, corrections, and approval.
- Communicate with HR about staffing needs and collaborate to fill open shifts with appropriate staff, considering training and employment status.
- Interact daily with individuals served and direct support professionals, listening and responding appropriately to concerns.
- Maintain professional boundaries while mentoring staff and individuals served.
- Coordinate medication management, including communicating with pharmacies and medical professionals, picking up medications as needed, recording medications in the MAR, and arranging appropriate destruction of unused medications.
- Collaborate with individuals served to arrange appointments and coordinate transportation to medical, dental, vision, specialist, and other necessary appointments.
- Monitor safety supports and communicate with staff about safety and security issues.
- Ensure required shift documentation for all individuals and shifts is complete and accurate, including ISP service documentation and MARs.
- Document review of ISP and MAR data and issue corrective action as needed.
- Review GERs daily for accuracy and follow up as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
