Residential Coordinator-Northern Colorado

Sample Supports•Fort Collins, CO

2d•$57,897 - $64,000

About The Position

Sample Supports is seeking a Residential Coordinator to support adults with intellectual and developmental disabilities living in host homes, with family caregivers, and in supported apartment settings. The role combines care coordination, provider oversight, advocacy, compliance, and relationship-building. Residential Coordinators maintain an assigned caseload, monitor service quality and safety, support residential providers, and coordinate with each individual’s interdisciplinary team. The position has three levels based on experience, demonstrated competency, and leadership responsibilities. Qualified applicants will be considered for the level that most closely matches their background. Candidates must complete the Culture Index Survey to be considered. Residential Coordinators work independently while remaining connected to a collaborative team. The position includes participation in a scheduled or assigned 24/7 on-call rotation and may require backup direct care, transportation, or shift coverage to maintain continuity of services. Benefit eligibility may depend on employment status, tenure, hours worked, and applicable plan requirements.

Requirements

At least 18 years old due to work-related driving responsibilities.
Maintain a valid driver’s license and reliable transportation.
Willing and able to transport individuals receiving services when needed.
Able to travel between residential settings, appointments, meetings, and Sample Supports locations.
Successfully complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training or certifications.
Able to perform the physical responsibilities of the position.
Able to respond calmly and professionally during emergencies and behavioral escalations.
Able to provide direct care and coverage when program needs require it.
Complete all required background checks due to working with at-risk adults.
For Residential Coordinator I: High school diploma or GED required.
For Residential Coordinator II: Two to four years of IDD or similar service experience and experience coordinating with interdisciplinary teams.
For Residential Coordinator III: Three or more years of residential, case-management, leadership, or IDD experience; experience managing complex cases and mentoring employees.
Demonstrated success managing complex or high-acuity cases.
Experience mentoring or training employees.
Advanced knowledge of IDD regulations, compliance requirements, and residential program operations.
Ability to support the Residential Manager and serve as a resource for other coordinators.
Ability to complete and maintain any specialized certification required for the position.

Nice To Haves

Bachelor’s degree in human services, human development, social services, psychology, or a related field preferred.
Residential Coordinator I: One to two years of relevant experience preferred; related bachelor’s degree preferred.
Residential Coordinator II: Related bachelor’s degree preferred; trauma-informed care experience preferred.
Residential Coordinator III: Related bachelor’s degree preferred.

Responsibilities

Manage an assigned caseload of adults receiving residential services.
Monitor each individual’s health, safety, rights, preferences, and overall quality of life.
Build consistent, professional relationships with individuals, host home providers, family caregivers, and support teams.
Advocate for person-centered, appropriate, and high-quality services.
Coordinate with families, guardians, case managers, advocates, state personnel, therapists, medical professionals, and other interdisciplinary team members.
Monitor diagnoses, routine and PRN medications, medical appointments, health assessments, protocols, and recommended follow-up.
Develop and implement service, safety, treatment, behavior, and support plans in partnership with leadership and interdisciplinary teams.
Conduct required health, safety, and welfare visits.
Complete annual unannounced home visits and residential compliance inspections.
Supervise, train, support, and hold residential contractors accountable for service and documentation expectations.
Provide education and resources to individuals, families, providers, and support teams.
Participate in team meetings, clinical supervision, court hearings, administrative reviews, Human Rights Committee reviews, and other case-related meetings.
Complete accurate documentation, service tracking, and individual records within 24 hours of service delivery or the required deadline.
Audit individual and provider records for accuracy, completeness, and regulatory compliance.
Follow Sample Supports policies and applicable HCPF, CDPHE, licensing, and local, state, and federal requirements.
Use sound judgment to resolve complex concerns, make timely decisions, and respond effectively during emergencies.
Participate in the residential program’s 24/7 on-call rotation as scheduled or assigned.
Provide backup direct care, transportation, or shift coverage when needed to maintain continuity of services.
Implement service plans, behavior plans, support plans, medical protocols, and other client-specific requirements.
Use trained NVCI techniques, including approved physical intervention when necessary and permitted to maintain safety.
Immediately report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter.
Use email, electronic records, HR systems, and data-tracking applications effectively.
Adapt to changing program, organizational, and regulatory needs.

Benefits

Flexible paid time off.
Medical, dental, and vision insurance.
Postpartum wellness package.
Hospital indemnity coverage.
Flexible spending and dependent care accounts.
Monthly employer contribution to dependent care accounts.
Accident and short-term disability insurance.
100% employer-paid life insurance.
Voluntary term life insurance.
Pet insurance.
Mileage reimbursement.
Cell phone reimbursement.
Discounted cell phone plans.
401(k) with up to a 4% employer match.
Employee Assistance Program with free mental health, legal, and financial resources.
Paid professional development and certification opportunities.
Free clinical supervision for qualifying degrees and licenses.
Annual anniversary gifts and celebrations.
Bonus opportunities for all positions.
Dream Project.
Five- and Ten-Year Anniversary Trips.
Virtual Sleep Training and Night Nanny Services for Eligible Parents.
Tenured Discount Codes with Happy Vacation Homes.
Weekly meal services for eligible new parents.
Supplemental parental leave pay for qualifying employees.