Residential Coordinator-Northern Colorado

Sample Supports•Fort Collins, CO

19h

About The Position

Sample Supports is seeking a Residential Coordinator to support adults with intellectual and developmental disabilities living in host homes, with family caregivers, and in supported apartment settings. The role combines care coordination, provider oversight, advocacy, compliance, and relationship-building. Residential Coordinators manage an assigned caseload, monitor service quality and safety, support residential providers, and coordinate with each individual’s interdisciplinary team. Three levels are available based on experience, demonstrated competency, and leadership responsibilities; qualified applicants will be considered for the level that best matches their background. Candidates must complete the Culture Index Survey to be considered. The survey is described as a tool for building balanced teams and matching people with roles where they can thrive, rather than a test with right or wrong answers. The position requires travel among residential settings, appointments, meetings, and Sample Supports locations, and may involve transporting individuals. Coordinators participate in a scheduled or assigned 24/7 on-call rotation and may provide backup direct care, transportation, or shift coverage. They must complete required training and certifications, including CPR, First Aid, Medication Administration, and NVCI, and must be prepared to perform the role’s physical responsibilities and respond professionally to emergencies and behavioral escalations. The coordinator works independently while connected to a collaborative team and may support the Residential Manager and serve as a resource for other coordinators. The role has three levels: Residential Coordinator I is an entry-level coordinator; Residential Coordinator II independently manages a full caseload; and Residential Coordinator III has advanced residential, compliance, and leadership experience. Benefit eligibility may depend on employment status, tenure, hours worked, and applicable plan requirements.

Requirements

At least 18 years old because of work-related driving responsibilities.
Maintain a valid driver’s license and reliable transportation.
Willing and able to transport individuals receiving services when needed.
Able to travel between residential settings, appointments, meetings, and Sample Supports locations.
Successfully complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training or certifications.
Able to perform the physical responsibilities of the position.
Able to respond calmly and professionally during emergencies and behavioral escalations.
Able to provide direct care and coverage when program needs require it.
Complete all required background checks because the role involves working with at-risk adults.
For Residential Coordinator I: high school diploma or GED required.
For the general qualifications described in the posting: at least three years of residential, case-management, management-level, or intellectual and developmental disability services experience.
Demonstrated success managing complex or high-acuity cases.
Experience mentoring or training employees.
Advanced knowledge of IDD regulations, compliance requirements, and residential program operations.
For Residential Coordinator II: two to four years of IDD or similar service experience and ability to independently manage a full caseload.
Complete the Culture Index Survey to be considered for the role.

Nice To Haves

Bachelor’s degree in human services, human development, social services, psychology, or a related field preferred.
Residential Coordinator I: related bachelor’s degree preferred; one to two years of relevant experience preferred.
Residential Coordinator II: related bachelor’s degree preferred; trauma-informed care experience preferred.
Residential Coordinator III: related bachelor’s degree preferred.
Residential Coordinator III: three or more years of residential, case-management, leadership, or IDD experience, with experience managing complex cases and mentoring employees.

Responsibilities

Manage an assigned caseload of adults receiving residential services.
Monitor each individual’s health, safety, rights, preferences, and overall quality of life.
Build professional relationships with individuals, host home providers, family caregivers, and support teams.
Advocate for person-centered, appropriate, high-quality services.
Coordinate with families, guardians, case managers, advocates, state personnel, therapists, medical professionals, and interdisciplinary team members.
Monitor diagnoses, routine and PRN medications, medical appointments, health assessments, protocols, and recommended follow-up.
Develop and implement service, safety, treatment, behavior, and support plans with leadership and interdisciplinary teams.
Conduct required health, safety, and welfare visits, annual unannounced home visits, and residential compliance inspections.
Supervise, train, support, and hold residential contractors accountable for service and documentation expectations.
Provide education and resources to individuals, families, providers, and support teams.
Participate in team meetings, clinical supervision, court hearings, administrative reviews, Human Rights Committee reviews, and other case-related meetings.
Complete accurate documentation, service tracking, and individual records within 24 hours of service delivery or the required deadline.
Audit individual and provider records for accuracy, completeness, and regulatory compliance.
Follow Sample Supports policies and applicable HCPF, CDPHE, licensing, and local, state, and federal requirements.
Use sound judgment to resolve complex concerns, make timely decisions, and respond effectively during emergencies.
Participate in the residential program’s 24/7 on-call rotation as scheduled or assigned.
Provide backup direct care, transportation, or shift coverage when needed to maintain continuity of services.
Implement service plans, behavior plans, support plans, medical protocols, and other client-specific requirements.
Use trained NVCI techniques, including approved physical intervention when necessary and permitted to maintain safety.
Immediately report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter.
Use email, electronic records, HR systems, and data-tracking applications effectively.
Adapt to changing program, organizational, and regulatory needs.
Support the Residential Manager and serve as a resource for other coordinators, as applicable to experience and role level.

Benefits

Flexible paid time off
Medical insurance
Dental insurance
Vision insurance
Postpartum wellness package
Hospital indemnity coverage
Flexible spending and dependent care accounts
Monthly employer contribution to dependent care accounts
Accident insurance
Short-term disability insurance
100% employer-paid life insurance
Voluntary term life insurance
Pet insurance
Mileage reimbursement
Cell phone reimbursement
Discounted cell phone plans
401(k) with up to a 4% employer match
Employee Assistance Program with free mental health, legal, and financial resources
Paid professional development and certification opportunities
Free clinical supervision for qualifying degrees and licenses
Annual anniversary gifts and celebrations
Bonus opportunities for all positions
Five- and Ten-Year Anniversary Trips through the Dream Project
Virtual Sleep Training and Night Nanny Services for Eligible Parents
Tenured Discount Codes with Happy Vacation Homes
Weekly meal services for eligible new parents
Supplemental parental leave pay for qualifying employees