Mondloch Place - Residential Coordinator (Sat-Sun, 5pm-1am)

Shelter House • Alexandria, VA

8d • Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision for 20 efficiency-style apartment units serving single individuals. The role is the first point of contact for client needs and support, and is responsible for crisis intervention, facilities management, safe and efficient front desk operations, and maintaining a positive living environment. The Residential Coordinator helps ensure the safety of shelter residents and Shelter House property.

The role works closely with case managers to support client service plans and communicate about client progress. It also provides for clients’ basic needs, maintains shelter spaces and supplies, completes documentation and unit inspections, and supports donations and volunteer programs. The position works Saturdays and Sundays from 5 p.m. to 1 a.m. in Alexandria, Virginia, and serves as emergency personnel who must report as scheduled regardless of circumstances.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
• Ability to build strong working relationships with clients and team members.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.
• Annual TB test required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Bachelor’s degree in human services or a related field.
• 1 year of customer service experience.
• Experience working in programs serving homeless families.
• Experience working in a residential environment.
• Current CPR/First Aid certification.

Responsibilities

• Ensure the shelter functions safely and maintain a safe environment for clients.
• Monitor visitor check-ins, front desk calls, and inquiries.
• Conduct rounds and monitor the inside and outside of the building grounds.
• Document client interactions and significant shelter events in the daily log.
• Work with case managers to reinforce client service plans and communicate about client progress.
• Complete shift exchanges and report on the day’s activities to support consistency.
• Complete Shelter House log documentation in compliance with agency best practices.
• Evaluate and provide for clients’ basic needs during the shift, including distributing household items and toiletries.
• Perform residential cleaning, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections.
• Maintain clients’ dignity and confidentiality during service delivery.
• Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
• Accept donations and support volunteer programs and events in the shelter.
• Participate in staff meetings and training as directed.
• Ensure compliance with agency policies and best practices.
• Use Google Workspace and Microsoft products for day-to-day work.
• Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
• Exemplify Shelter House’s iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties necessary to support the program and agency.

Benefits

• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual employee engagement events.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED