Mondloch Place - Residential Coordinator (Sat-Sun, 5pm-1am)

Shelter House•Alexandria, VA

9d•$20•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision for 20 efficiency-style apartment units serving single individuals. As the first point of contact for client needs and support, the coordinator handles crisis intervention and facilities management, helps ensure the safe and efficient operation of the front desk, and maintains a positive living environment. The role is responsible for the safety of shelter residents and Shelter House property. The position is with Shelter House, an organization established in 1981 to respond to homelessness in Fairfax County. Shelter House has more than 200 employees and is committed to preventing and ending homelessness and domestic violence. Its core values are Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Bachelor's degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor visitor check-ins, front desk calls, and inquiries.
Conduct rounds and monitor the interior and exterior of the building and grounds.
Update the daily log with client interactions and other significant shelter events.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift handoffs with incoming and outgoing staff and report on the day's activities.
Complete Shelter House log documentation in accordance with agency best practices.
Evaluate and provide for clients' basic needs during the shift, including distributing household items, toiletries, and other supplies.
Perform residential cleaning, light touch-ups, and washing of shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform unit inspections.
Maintain client dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Accept donations and support volunteer programs and events at the shelter.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Suite applications, including email, calendar, Drive, and Docs, and Microsoft products in day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Exemplify Shelter House's iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties necessary to support the program and agency.