Mondloch Place - Residential Coordinator (Sat-Sun, 1am-9am)

Shelter House • Alexandria, VA

9d • Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision of 20 efficiency-style apartment units for single individuals. Serving as the first point of contact for client needs and support, the coordinator helps ensure residents’ safety and a positive living environment. The role includes crisis intervention, facilities management, safe and efficient front-desk operations, and protection of Shelter House residents and property.

The position is based at Mondloch Place in Alexandria, Virginia, and is scheduled for Saturday and Sunday, 1:00 a.m. to 9:00 a.m. It is a non-exempt role reporting to the Operations Manager, with a pay rate of $20 per hour. The Residential Coordinator also serves as emergency personnel and must report as scheduled regardless of circumstances, including inclement weather or highway congestion.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
• Ability to build strong working relationships with clients and team members.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.
• Annual TB test is required.

Nice To Haves

• Bachelor’s degree in human services or a related field.
• 1 year of customer service experience.
• Experience working in programs serving homeless families.
• Experience working in a residential environment.
• Current CPR/First Aid certification.

Responsibilities

• Ensure the safe functioning of the shelter and maintain a safe environment for clients.
• Monitor visitor check-in, front-desk calls, and inquiries.
• Conduct rounds and monitor the inside and outside of the building grounds.
• Update the daily log by documenting client interactions and other significant shelter events.
• Work with case managers to support and reinforce client service plans and communicate about client progress.
• Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
• Complete shelter-log documentation in accordance with agency best practices.
• Evaluate and provide for clients’ basic needs while on shift, including distributing household items and toiletries.
• Perform residential cleaning, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections.
• Maintain clients’ dignity and confidentiality during service delivery.
• Maintain current knowledge and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
• Accept donations and support volunteer programs and events in the shelter.
• Participate in staff meetings and training as directed.
• Ensure compliance with agency policies and best practices.
• Use Google Suite applications and Microsoft products as part of day-to-day work.
• Report to work as scheduled as emergency personnel regardless of circumstances.
• Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• 401(k) contributions with a 4% employer match.
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off.
• Four annual team-building events.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED