Mondloch Place - Residential Coordinator (Mon-Fri, 1am-9am)

Shelter House•Alexandria, VA

10d•$20 - $20

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision for 20 efficiency-style apartment units serving single individuals. This role is the first point of contact for client needs and support, and is responsible for crisis intervention, facilities management, safe and efficient front-desk operations, and maintaining a positive living environment. The Residential Coordinator helps ensure the safety of shelter residents and Shelter House property. The position includes monitoring visitors and calls, conducting building rounds, documenting interactions and significant events, coordinating with case managers, supporting clients’ basic needs, maintaining and inspecting residential spaces, and following emergency procedures and agency practices. The Residential Coordinator also supports donations, volunteers, meetings, and trainings, and uses Google Workspace and Microsoft products in day-to-day work. Shelter House is a nonprofit organization established in 1981 to prevent and end homelessness and domestic violence. It has more than 200 employees and is guided by its iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment. This position is based in Alexandria, Virginia, pays $20 per hour, and is scheduled Monday through Friday, 1:00 a.m. to 9:00 a.m. The role is non-exempt and requires reporting to work as scheduled regardless of circumstances, including inclement weather or highway congestion.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test required.
Proficiency with Google Workspace applications, including email, calendar, Drive, and Docs.
Proficiency with Microsoft products.
Must report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.

Nice To Haves

Bachelor’s degree in human services or a related field.
At least 1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor visitor check-ins, front-desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building and grounds.
Update the daily log with client interactions and other significant shelter events.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
Complete shelter log documentation in accordance with agency best practices.
Assess and provide for clients’ basic needs during the shift, including distributing household items, toiletries, and other supplies.
Perform residential cleaning, light touch-ups, and washing of shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform unit inspections.
Protect clients’ dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Comply with agency policies and best practices.
Use Google Workspace applications and Microsoft products for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Demonstrate Shelter House’s iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties necessary to support the program and agency.