Mondloch Place - Residential Coordinator (Sat-Sun, 1am-9am)

Shelter House•Alexandria, VA

10d•$20•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision of 20 efficiency-style apartment units for single individuals. As the first point of contact for client needs and support, this role handles crisis intervention and facilities management, helps ensure safe and efficient front-desk operations, and maintains a positive living environment. The coordinator is responsible for the safety of shelter residents and Shelter House property. The position is based at Mondloch Place in Alexandria, Virginia, and is scheduled Saturday and Sunday from 1:00 a.m. to 9:00 a.m. It reports to the Operations Manager and pays $20 per hour. The role is non-exempt. Shelter House is an organization of more than 200 employees focused on preventing and ending homelessness and domestic violence, guided by its iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test is required.

Nice To Haves

Bachelor’s degree in human services or a related field.
1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor visitor check-in, front-desk calls, and inquiries.
Conduct rounds and monitor the interior and exterior of the building and grounds.
Update the daily log by documenting client interactions and significant shelter events.
Work with case managers to support and reinforce clients’ service plans and communicate about client progress.
Complete shift handoffs with incoming and outgoing staff and report on the day’s activities.
Complete required Shelter House log documentation in compliance with agency best practices.
Evaluate and provide for clients’ basic needs while on shift, including distributing household items, toiletries, and other supplies.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform unit inspections.
Protect client dignity and confidentiality during service delivery.
Maintain current knowledge and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Comply with agency policies and best practices.
Use Google Suite applications and Microsoft products for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Exemplify Shelter House’s iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.