Mondloch Place - Residential Coordinator (Mon-Fri, 1am-9am)

Shelter House • Alexandria, VA

9d • Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision of 20 efficiency-style apartment units for single individuals. This role is the first point of contact for client needs and support and is responsible for crisis intervention, facilities management, safe and efficient front-desk operations, and maintaining a positive living environment. The Residential Coordinator helps ensure the safety of shelter residents and Shelter House property.

The position is based at Mondloch Place in Alexandria, Virginia, and is scheduled Monday through Friday, 1:00 a.m. to 9:00 a.m. It reports to the Operations Manager and is classified as non-exempt, with a stated pay rate of $20 per hour.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
• Ability to build strong working relationships with clients and team members.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.
• Annual TB test required.

Nice To Haves

• Bachelor’s degree in human services or a related field.
• 1 year of customer service experience.
• Experience working in programs serving homeless families.
• Experience working in a residential environment.
• Current CPR/First Aid certification.

Responsibilities

• Ensure the shelter functions safely and maintain a safe environment for clients.
• Monitor visitor check-in, front-desk calls, and inquiries.
• Conduct rounds and monitor the inside and outside of the building grounds.
• Update the daily log with client interactions and other significant shelter events.
• Work with case managers to support and reinforce client service plans and communicate about client progress.
• Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
• Complete documentation for the Shelter House log in compliance with agency best practices.
• Evaluate and provide for clients’ basic needs while on shift.
• Distribute household items, toiletries, and other items to clients as needed.
• Perform residential cleaning, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections.
• Protect clients’ dignity and confidentiality during service delivery.
• Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
• Accept donations and support shelter volunteer programs and events.
• Participate in staff meetings and training as directed.
• Ensure compliance with agency policies and best practices.
• Use Google Workspace and Microsoft products for day-to-day work.
• Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
• Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED