Residential Coordinator

Anchor House•New York, NY

5d•Onsite

About The Position

Anchor House, Inc., a nonprofit, faith-rooted residential substance use disorder treatment organization in Brooklyn, New York, is seeking a dedicated and compassionate Residential Coordinator. The role coordinates daily operations within the residential treatment program, provides guidance to residential support staff, and helps ensure residents receive appropriate supervision and support. Working closely with clinical leadership and other team members, the Residential Coordinator promotes resident safety, program consistency, regulatory compliance, and a positive treatment environment. The ideal candidate is dependable, organized, and compassionate, and understands the importance of structure, accountability, and dignity in residential recovery settings.

Requirements

High school diploma or equivalent.
Minimum of two years of experience in residential services, behavioral health, substance use disorder treatment, or a related field.
Familiarity with New York State OASAS regulations and residential treatment programs.
Experience coordinating staff activities or providing team leadership.
Strong communication, organizational, and problem-solving skills.
Ability to manage challenging situations professionally and compassionately.
Basic computer skills and ability to maintain accurate documentation.

Nice To Haves

Associate's or bachelor's degree in human services, psychology, social work, or a related field.
Three or more years of residential treatment or behavioral health experience.
Prior supervisory experience.
Training in crisis intervention, de-escalation, CPR, or First Aid.

Responsibilities

Coordinate daily residential operations, including resident schedules, activities, and program routines.
Provide leadership, direction, and support to Residential Aides and other assigned staff.
Assist with staff scheduling, shift coverage, onboarding, and performance monitoring.
Promote a safe, respectful, and recovery-oriented residential environment.
Monitor resident participation, behavior, and adherence to program expectations.
Address routine resident concerns and assist with conflict resolution and de-escalation.
Collaborate with clinical and nursing personnel regarding resident needs and concerns.
Ensure accurate completion of shift reports, incident reports, and other required documentation.
Support compliance with OASAS regulations, organizational policies, and resident rights requirements.
Conduct routine facility inspections and communicate safety or maintenance concerns.
Respond appropriately to emergencies and ensure timely reporting of incidents.
Participate in staff meetings, training, and continuous quality improvement initiatives.