Residential Coordinator

DePaul Community Resources•Amelia, VA

About The Position

DePaul Community Resources is hiring a full-time Residential Coordinator in Amelia, Virginia, for a 37.5-hour workweek. The Residential Coordinator serves as a case manager and advocate, coordinating quality services that support the social, health, community, and safety interests of individuals served. The role oversees sponsored residential homes, supports individuals on an assigned caseload, and regularly assesses risk and protective factors as well as the strengths and needs of individuals and providers. The position participates in an on-call rotation. The role includes conducting required home visits and inspections, assessing individual needs, developing and reviewing person-centered plans, supporting regulatory compliance, and communicating significant events to relevant parties. It also involves maintaining records and reports, coordinating provider training, helping individuals access support and community resources, and assisting with sponsored-home management and prospective provider inquiries. The position generally works on weekdays, with daily hours that vary. Work takes place regularly in an office and occasionally in the field, and duties outside normally scheduled hours are required. The employee may encounter emotionally challenging situations and varied living environments. Driving to various locations takes approximately 25–30% of working time; public transportation may not be available. Compensation is $26.02–$28.02 per hour. DePaul Community Resources is an equal opportunity employer and E-Verify participant.

Requirements

A bachelor's degree in a human services field, or a bachelor's degree in another field with at least 15 semester credits in a human services field, verified by an official transcript from an accredited college or university.
At least one year of professional experience with the ID/DD population; personal experience may be considered.
Individuals with the required education but without the required experience may be hired as a Trainee.
Ability to use interpersonal and verbal skills to de-escalate emotional situations and communicate professionally and respectfully.
Ability to listen attentively, ask appropriate questions, and avoid interrupting inappropriately.
Verbal and written communication skills, including the ability to prepare concise and accurate documents, reports, and correspondence.
Ability to collect and analyze data, use logic and reasoning, exercise sound judgment, and solve work-related problems.
Ability to manage multiple priorities and complete accurate, high-quality work on time and with attention to detail.
Ability to develop and maintain professional relationships and appropriate boundaries and to work collaboratively.
Ability to use computers, electronic database systems, virtual meeting software, the internet, and Microsoft Office applications, particularly Excel, Word, and Outlook.
Knowledge of office and records administration, English language composition and grammar, and applicable organizational and regulatory policies and procedures.
Ability to operate office equipment, including a telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, and shredder.
Ability to develop objectives, assess service plans, evaluate effectiveness, and train others.
Ability to learn and follow organizational policies, governing-agency rules, and applicable laws, regulations, codes, and standards.
Ability to read and understand written information and perform arithmetic computations and tabulations.
Professionalism and discretion when handling sensitive and confidential information.
Ability to meet physical requirements, including walking, sitting, standing, bending, stooping, climbing stairs and ramps, and lifting, pushing, or pulling up to 50 pounds; reasonable accommodations may be available.
Ability to drive to various locations approximately 25–30% of working time.

Responsibilities

Conduct monthly home visits for adults and weekly contacts or visits for children in provider homes, including two annual unannounced visits, to assess needs, services, and home safety.
Attend appointments, conduct interviews and monthly observational assessments, and evaluate individuals’ health and safety needs.
Develop and implement person-centered plans and conduct quarterly reviews, revising plans as needed.
Inspect provider homes at least twice at six-month intervals or as needed to assess compliance with DBHDS, DMAS, program policies, procedures, and Human Rights requirements.
Develop corrective action plans to address compliance and safety concerns in provider homes and buildings.
Attend staff meetings and medical appointments, follow up on recommendations, and participate in home-finder meetings as scheduled.
Notify appropriate parties of significant events concerning individuals served and maintain monthly contact with relevant parties to assess progress.
Build positive working relationships with providers, families, coworkers, referral agencies, community partners, respite providers, and backup providers.
Prepare and maintain correspondence, visit and contact records, support plans, quarterly goal updates, audits, program paperwork, medical management referrals, and provider action plans.
Complete monthly billing paperwork and controlled-substance counts on time.
Document and coordinate required annual and additional provider training, including pre-service training programs, and complete required annual training and ongoing professional development.
Provide emotional support, hands-on assistance, emergency or relief care, transportation, appointment support, and other requested services.
Coordinate referrals and connect individuals and referring organizations with community resources.
Assist with sponsored-home finding, reevaluation of vacant homes, prospective-provider home studies, presentation of information to DD staff, and assessment of prospective providers with an appropriate supervisor.
Respond to prospective Sponsored Home Provider inquiries.
Assist with general upkeep and cleaning of office areas and agency vehicles.