Residential Coordinator

Caregiver•Victoria, TX

About The Position

The Residential Coordinator supports the day-to-day operations of assigned homes and provides hands-on leadership to DSP teams. The role helps ensure homes are staffed and stable, validates required documentation, supports training and onboarding, and coordinates household operations to maintain a safe, compliant, and person-centered environment. The coordinator oversees daily support activities, provides direct care coverage as needed, and responds to urgent home-level issues and unexpected events according to on-call expectations when assigned.

Requirements

High school diploma or GED required.
Valid state driver’s license.
Strong organization, follow-through, and documentation skills.
Ability to operate basic office and computer equipment.
Ability to lift up to 50 pounds and perform physically demanding work.

Nice To Haves

Additional education preferred.
IDD experience preferred; 1–2 or more years recommended.

Responsibilities

Directly supervise and lead DSP I and DSP II staff, including overseeing staffing coverage, coaching and performance feedback, reinforcing person-centered practices, and holding staff accountable for policy adherence, documentation accuracy, and quality service delivery.
Support daily operations of assigned homes, including routines, household inventory, menu planning, and transportation coordination.
Oversee daily support activities and schedule medical and personal appointments.
Promptly communicate health or medication changes to the clinical team and AD.
Provide direct care coverage as needed and maintain continuity of supports during staffing gaps.
Submit and track maintenance requests; complete weekly home visit guides and home audits; and follow up on identified items through completion or resolution.
Support onboarding and on-the-job training, and ensure training checklists and competency steps are completed and returned according to process.
Validate the accuracy and timely submission of daily notes/service logs, MARs, data sheets, vehicle logs, and timesheets.
Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation in accordance with organizational and regulatory requirements.
Conduct and document routine home safety drills, such as fire drills, and validate that life safety standards are followed according to Company policy.
Serve as a first-line contact for urgent home-level issues and respond to unexpected events or emergencies according to on-call expectations when assigned.
Support quality improvement efforts and ensure standards of care are met.
Perform other duties as assigned.