Residential Coordinator

Nautical Staffing•Chicago, IL

About The Position

Nautical Staffing is seeking an experienced, organized, and detail-oriented Residential Coordinator to work for an Illinois-based client in the property management and investment industry. The role ensures apartment applicants are qualified to rent in accordance with applicable laws and policies, obtains required documentation, and communicates application results to leasing staff, property managers, and prospective tenants. The coordinator also ensures leases are electronically signed and that fees and concessions are collected, waived, and recorded in the system database. The position supports Property Managers with tenant issues, rent payments, keys, lease inquiries, reports, and move-ins. The Residential Coordinator works a 40-hour week and must be able to work a flexible schedule that includes weekend and holiday coverage. Occasional overtime may be needed, and the coordinator must be able to access email on weekends and be available to resolve issues as needed.

Requirements

Ability to organize work and meet deadlines.
Ability to diffuse and respond to customer concerns to avoid escalation.
Maintain a neat, clean, and professional appearance throughout the workday.
Ability to support and contribute to a community team.
Strong oral, written, interpersonal, and business communication skills.
Basic computer skills, including email (Outlook), Word, and Excel.
Positive attitude.
High level of organization and attention to detail, including follow-up.
Availability for a 40-hour work week and a flexible schedule that may include weekends and holidays.
Ability to access email on weekends and be available to resolve issues as needed.

Nice To Haves

Competence with or desire to learn and use Yardi, RentCafé, Monday, DocuSign, Mxie, and Excel.

Responsibilities

Ensure prospective tenants’ applications contain correct information and applicants provide required documentation, including state identification and income verification.
Ensure applicable administrative and move-in fees are paid, and that waived fees are removed as appropriate.
Screen applicants in accordance with applicable laws and policies before approval or denial; conduct background, credit, criminal, employment, and rental-history checks.
Process applications, accept rental payments and promptly provide them to the Property Manager, prepare leases and related paperwork, and enter information accurately and promptly in Yardi.
Update tenant and application information in the Yardi database.
Manage additions of rentable items, parking, and storage.
Update tenant personal information when proper or new documentation is provided.
Provide tenants with documentation and explain processes for subletting, reletting, buy-outs, and roommate changes.
Explain leases, provide information, and answer tenants’ move-in questions; direct tenants to the appropriate person when additional information is needed.
Consistently implement community policies.
Assist the Property Manager with renewals, market rents, and applicant fees or concessions; keep tenant ledgers up to date.
Communicate with Residential Coordinators and Property Managers about portfolio status and anticipated changes.
Check in with Residential Coordinators and Property Managers about applicants or tenants before finalizing leasing decisions.
Assist the management team with other tasks, comply with company policy and federal and local regulations, and attend meetings or connect with employees to share best practices.
Perform additional duties assigned by Management.