Residential Coordinator

Benchmark Human Services•Manchester, NH

12h

About The Position

The Residential Coordinator coordinates and manages the operation of assigned community residences, supervises staff and team leads, and supports Program Coordinators and the Leadership Team with daily operations. The role also shares responsibility for covering open positions. The coordinator helps ensure the safety and well-being of individuals served and supports their services, independence, community inclusion, and personal goals. The position involves working as part of an interdisciplinary team to develop and implement individual plans, coordinating each person’s Individual Service Agreement, organizing age-appropriate community activities, maintaining required documentation and client files, and overseeing staff training and compliance. The coordinator also manages residence budgets and expenses, staffing schedules and required ratios, and home repairs and maintenance.

Requirements

High school diploma or equivalent required.
Five years of experience working with individuals with developmental disabilities.
Five years of management experience.
Must be at least 21 years of age.
Valid driver’s license in the State of New Hampshire.
Proof of covered-driver status and auto insurance.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Coordinate and manage assigned group homes.
Hire, train, supervise, guide, and mentor staff and Team Leads in accordance with applicable regulations and company policies and procedures.
Train new Managers.
Participate in an interdisciplinary team to develop and implement each client’s individual plan.
Coordinate each individual’s Individual Service Agreement (ISA).
Plan and implement community-based, age-appropriate recreational activities for individuals served.
Complete required daily, weekly, monthly, and yearly documentation and maintain in-home client files according to established standards and protocols.
Ensure a safe environment for individuals served.
Communicate and coordinate group-home repairs and required maintenance.
Oversee direct-care staff scheduling to meet required ratios, follow individual budgets, coordinate service delivery, and minimize overtime.
Manage household expenses in alignment with the budget.
Implement required training for new and existing staff as specified in individual ISAs, BSPs, the Individual Specific Training Competency (ISTC) Checklist, and relevant regulations.
Provide skill-refinement training to existing staff as needed.
Ensure staff complete required training and submit related documentation.
Remain current with all required training.
Perform other duties as assigned.