Residential Care Scheduler

CENTRAL CITY COMMUNITY HEALTH CENTER•Monterey Park, CA

13d•Onsite

About The Position

Responsible for coordinating monthly visits with provider and residential care facilities in a caring and professional manner. This role involves scheduling monthly visits for patients at over 550 residential care homes for various services including medical, psychiatry, podiatry, and dental. The position also includes answering phones, screening calls, and directing them appropriately. A key part of the role is scheduling medical necessity visits, following up on missed appointments, and reminding facilities of upcoming appointments. The scheduler will also coordinate mobile unit visits, update schedules, assist facility administrators, and resolve issues. Building strong relationships with providers and team members, and acting as a communication link between medical staff, behavioral health staff, and facilities are essential. The role also involves assisting with new patient documentation, creating telephone encounters, and providing customer service to facilities and providers. Attendance at required meetings and trainings is mandatory, along with upholding the organization's principles of providing quality health and human services to underserved populations in a culturally sensitive manner. All other duties as assigned.

Requirements

High School Diploma or GED required.
Bilingual in English/Spanish required. (Other languages as necessary)
Demonstrated ability to exercise sound judgment.
Ability to communicate clearly and concisely.
Ability to plan and be organized.
Ability to work well under pressure, take initiative, be flexible and cooperative.
Ability to maintain confidentiality of patient information and Company records.
Ability to exhibit good interpersonal skills.
Professional appearance and demeanor.
Ability to convey a positive and professional image to the public.
Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.
Demonstrated ability to learn EHR and follow instructions in that system precisely.
Required to know, follow and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
Ability to handle multiple tasks while also being tactful, diplomatic, and empathetic.
Ability to organize and schedule work effectively.
Ability to communicate effectively and tactfully with customers, managers and other levels of personnel, in person and on the telephone.
Ability to pay close attention to detail.
Ability to maintain composure under conditions of urgency and/or time constraint, and meet deadlines.
Ability to handle and maintain patient and company information confidentiality.
Requires a professional, pleasant and effective representation of the Corporation.

Responsibilities

Coordinating monthly visits with provider and residential care facilities.
Scheduling monthly visits for patients at over 550 residential care homes for various services such as medical, psychiatry, podiatry, & dental services.
Answering phones, screening and triaging incoming calls, and directing calls appropriately.
Scheduling medical necessity visits including hospital follow up, quality measures, annual physical, & vaccine visits.
Contacting facilities to offer follow-up for any missed appointments.
Calling facilities to remind them of appointments the day before.
Scheduling and coordinating mobile unit visits at residential care facilities.
Updating the residential care master schedule and facility list with daily updates.
Assisting residential care facility administrators with scheduling clinic appointments.
Resolving issues involving CCCHC that arise in their assigned residential care facilities.
Developing strong relationships with providers via telephone and establishing strong relationships with team members.
Providing an effective communication link between medical staff, behavioral health staff, and residential care facilities.
Assisting in collecting patient documentation for new patients.
Creating telephone encounters.
Providing customer service to over 550 residential care facilities and to assigned providers.
Attending all required meetings and trainings.
Consistently demonstrating and upholding CCCHC’s principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.