Primary Care Scheduler

Compass Health Network•Festus, MO

About The Position

The Primary Care Scheduler supports clients’ access to primary care by scheduling accurately across several locations and helping maintain up-to-date client information. As an initial point of contact for many clients, the scheduler provides a welcoming experience and helps communication flow between clinical and administrative teams. The role suits an organized person who is comfortable in a fast-paced environment and is committed to helping people access healthcare. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

High school diploma or GED preferred.
Clear, empathetic communication, particularly over the phone.
Ability to manage multiple systems and screens.
Ability to take initiative and work in a detail-oriented, fast-paced environment.
Understanding of confidentiality and patient privacy.

Nice To Haves

Experience with multi-line phone systems preferred.
Medical office experience preferred but not required.

Responsibilities

Manage a high volume of incoming calls to schedule, reschedule, or coordinate new-patient appointments.
Schedule appointments for multiple primary care providers across various locations.
Return voicemail messages promptly, within 15 minutes or by the end of the business day.
Verify and update patient contact, insurance, and registration information.
Inform patients about items required for visits, including identification, insurance cards, co-pays, medications, immunization records, and paperwork.
Ensure parents or legal guardians are present for appointments when required.
Assist with triaging appointment urgency in collaboration with nurses or providers.
Schedule interpreter services as needed and notify appropriate staff.
Run insurance eligibility checks and enter relevant data into the EHR.
Follow up with patients who missed appointments to assist with rescheduling.
Monitor appointment schedules for accuracy and backfill cancellations when possible.
Manage appointment communications through Phreesia software.
Maintain up-to-date knowledge of provider schedules and clinic processes.
Collaborate with front desk and clinic staff to support a seamless patient experience.
Attend team meetings and maintain professionalism in all interactions.
Maintain strict confidentiality and adhere to HIPAA regulations.